Murray Recruitment are recruiting a Helpdesk Administrator for our client based in Lanarkshire. This is a great opportunity to join a dynamic and supportive facilities team in a fast-paced environment. Role Overview: The Helpdesk Administrator will play a key role in the efficient delivery of building services by providing administrative support and coordination through a CAFM system. Working closely with engineers, suppliers and managers, this position is critical in ensuring service level agreements are met and customer service standards are upheld. Key Responsibilities: * Logging tasks on the CAFM system ‘Concept Evolution’ as received via phone, email, in person, or directly through the system. * Planning and scheduling tasks for Direct Labour to ensure compliance with SLAs. * Liaising with mobile engineers, supply chain, and facilities management for updates on job progress. * Organising plant hire requirements for direct labour engineers. * Preparing and generating weekly reports for the Helpdesk Supervisor and Business Support Manager. * Monitoring and driving compliance with attendance SLAs and escalating performance issues when necessary. * Promoting a strong customer service culture with internal and external stakeholders. * Assisting the Facilities Services Manager and Business Support Manager in all aspects of contract and supplier management and procurement. Skills & Experien...