IT Technical Service Delivery Manager
Location: Grays, Essex
Are you a seasoned IT professional from an MSP background looking to step into a leadership role where your technical expertise and project delivery skills truly make an impact?
We're on the lookout for a Technical Service Delivery Manager to lead complex issue resolution, support our Service Desk, and drive successful project outcomes alongside our Project Manager.
What You'll Be Doing:
Be the go-to expert for escalated technical issues
Collaborate with the Service Desk Manager to improve tools, workflows, and client satisfaction
Partner with the Project Manager to scope and deliver IT projects
Mentor and guide technical team members
Identify and implement improvements in service delivery
Maintain accurate technical documentation and report on KPIsWhat You'll Bring:
Experience in IT support or technical management (MSP experience ideal)
Strong knowledge of IT infrastructure, networks, and cloud services (Azure essential)
Proven leadership and project delivery skills
Excellent communication and stakeholder management
ITIL, PRINCE2, or Agile certifications (a plus)Why Join Them?
Competitive salary
Career development opportunities
Supportive, collaborative team culture
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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