Overall responsibility of the job: lead a team of volunteers to ensure that all areas of the foodbank centres for Flintshire Foodbank are run efficiently and to a high standard, in accordance with The Trussell franchise model and statutory requirements.
Specific responsibilities:
Reporting to Foodbank Project Manager
· Provide the Project Manager with regular reports on the activity of the foodbank centres
· Bring to the attention of the Project Manager any concerns regarding the day-to-day operation of the foodbank centres.
Trussell compliance
· Ensure that all foodbank centre processes and procedures are followed as per the Trussell Foodbank Operating Manual
Foodbank centre outlets & Volunteers
· Lead the volunteer team at the foodbank centre(s)
· Organise the volunteer rota and flag up any shortages to the Project Manager
· Train volunteers to undertake responsibilities within the foodbank centre and to meet the relevant legal requirements
· Develop and maintain suitable signposting resources to assist foodbank centre volunteers in pointing clients to other local agencies for further support
· Deal appropriately with incidents, unforeseen events, or any other issues
· Ensure that the foodbank centres are a safe space for all clients and volunteers, that safeguarding procedures are understood and implemented, and client confidentiality respected
· Facilitate a brief team meeting for foodbank centre volunteers at the beginning and end of every foodbank centre session
· Monitor health and safety at the foodbank centres and maintain records of accidents and near misses
Food store & supplies
· Monitor stock levels at the foodbank centre(s) and liaise with warehouse manager to request re-supply of food and other provisions as required
Data
· Ensure all completed packing lists are handled discretely, stored securely and passed on weekly to the admin team in the office for entering onto the data collection system
Agencies
· Communicate with referral agencies in response to queries or issues arising from voucher codes presented by clients at the Foodbank centres
Public Relations
· Refer local press enquiries to the Project Manager
Quality Assurance
· Undertake client surveys twice a year to review the Foodbank centre service and identify ways that could be developed and improved
Any other duties as reasonable required.
Job Types: Part-time, Permanent
Pay: £14.00 per hour
Expected hours: 12.5 per week
Benefits:
* Free parking
* On-site parking
Work Location: In person