Job Description: Onsite Delivery Partner
Location: Leeds / Bradford / Surrounding Areas
Role Type: Full-Time, Onsite Client Engagement
**This position can be eithr Contract or Permanent**
Our client, is seeking an experienced Onsite Delivery Partner to lead and oversee their strategic engagement with a water supply and treatment utility company. This role requires a strong, locally based delivery leader who can partner closely with client stakeholders, drive large-scale digital transformation initiatives, and ensure end-to-end governance for a multi‑tower, strategic account.
The ideal candidate will bring deep experience in Scaled Agile delivery, Application Maintenance & Support (AMS) engagements, and enterprise‑level program governance. Strong communication, leadership presence, and high client empathy are essential.
Key Responsibilities Client & Stakeholder Management
* Serve as the primary onsite representative for the Water account.
* Build trusted relationships with senior client stakeholders, IT leadership teams, and business sponsors.
* Facilitate proactive communication, expectation setting, and issue/risk resolution.
* Steer committee discussions, governance forums, and executive briefings.
Delivery Leadership
* Lead end‑to‑end delivery of digital transformation programs using Scaled Agile (SAFe or similar) frameworks.
* Oversee multiple workstreams, ensuring alignment with enterprise architecture, delivery milestones, and business outcomes.
* Ensure high‑quality delivery across development, modernization, cloud, data, and digital portfolios.
* Coordinate with distributed offshore/nearshore teams to ensure seamless delivery execution.
AMS / Support Engagement Management
* Govern ongoing AMS work covering application support, incident management, problem management, and enhancements.
* Drive continuous improvement, automation, and efficiency within support and operations.
* Ensure SLA adherence, service stability, and client satisfaction across BAU support functions.
Account Governance & Financial Management
* Own governance across a strategic account covering budgeting, quarterly planning, forecasting, and contract compliance.
* Monitor financial performance, staffing, margin optimization, and operational KPIs.
* Implement structured governance processes including weekly status reports, monthly reviews, risk logs, and audit readiness.
* Identify upsell/cross‑sell opportunities and support strategic account growth.
Team Leadership
* Lead and motivate onsite/offshore delivery teams, ensuring performance, collaboration, and capability development.
* Promote a culture of transparency, lean execution, and high accountability.
Required Experience & Skills
* 5 years of IT delivery experience, with at least 5 years in onsite client‑facing roles.
* Strong expertise in Scaled Agile / SAFe delivery models.
* Proven experience leading large digital transformation engagements.
* Hands‑on experience governing AMS / support programmes in complex enterprise environments.
* Prior experience managing multi‑tower accounts valued at £10M.
* Excellent stakeholder management, communication, and negotiation skills.
* Ability to work effectively with global, distributed teams.
* Strong understanding of contract management, delivery governance, and financial oversight.
* Local to Leeds/Bradford or adjacent areas (preferred for onsite presence).
Required Skills
* Manufacturing
* Material Management
* Procurement Management
* Project Management