You build relationships easily; this comes naturally to you. You have experience in customer support, strong technical aptitude and consider yourself a critical thinker.
Is this you?
Key Benefits:
Full time 37 Hours a week
Monday to Friday hours will be worked between 8am until 6pm. You will be required to work Sat 8am to 1.00pm or Sun 8am-2.00pm on a rota basis to cover the business needs once you are fully trained. If working the weekend rota, you will receive the days off through the week.
Free parking
4 x death in service cover
Private Medical Insurance (BUPA – Individual cover)
Medicash (Health Cash Plan) – individual + up to 4 children)
Salary Sacrifice Pension Scheme
2 days per year to take part in volunteering activities for a local charity of your choice
Your responsibilities will include:
Gathering customer support tickets
Liaise with customers by telephone/Teams to provide information or trouble shooting
Make outbound calls to facility managers proactively asking questions or offer help/training
Resolve customers’ service complaints and equipment issues by coordinating with the install and services teams to schedule site visits within warranty
Identify opportunities to make improvements to business processes, make recommendations and action plans
What we need from you:
Technical Work-related background is required
Ability to communicate by telephone in a clear and professional manner
Strong technical aptitude and critical thinking
Excellent customer service skills
Intermediate computer skills: Outlook
Familiarity with the use of Smartphones using IOS and Android operating systems
It doesn’t stop there; you will receive access to fresh fruit daily along free tea/coffee and biscuits in the office.
This is a newly created role due to the expansion of this company across Europe! If you would like to discuss further, please contact (url removed)