Job Summary
QFort is a leading European fabricator of windows & doors systems and products.
We are seeking a dedicated and skilled Service Engineer to join our dynamic team. The ideal candidate will be responsible for providing exceptional technical support and maintenance services for our products.
This role requires a strong understanding of windows & doors installation & functionality. It also requires the ability to communicate effectively with clients in tense moments.
The Service Engineer is a crucial role in ensuring customer satisfaction through timely service delivery and high success in resolving issues.
Our office is in Egham but the role involves national travel.
Responsibilities
* Perform on-site diagnostic of problems - either with product or installation, and carry out the necessary repairs / instruct partners how to repair themselves.
* Diagnose technical issues and provide effective solutions in a timely manner.
* Collaborate with partners and their end customers to understand their concerns and explain what repairs will be carried out and what solutions QFort can provide to alleviate their concerns.
* Maintain accurate records of service activities, including reports on repairs, parts used, and time spent on tasks.
* Work together with team at HQ at factory to fix problems that are repetitive.
* Provide training and support to customers on the proper way to install and handle QFort products.
* Stay updated with industry trends, technologies, and best practices to enhance service delivery.
Requirements
* Experience in fitting windows & doors is compulsory.
* Strong technical knowledge of aluminium systems for windows & doors is preferred.
* Excellent problem-solving skills with the ability to think critically.
* Strong communication skills, both verbal and written, with the ability to interact effectively with customers.
* Ability to work independently as well as part of a team.
* A valid driving licence is essential for travel to customer locations.
* Romanian language is a plus.
We welcome applications from candidates who are eager to contribute their expertise while growing within our organisation.
Job Type: Full-time
Pay: £42,000.00-£65,000.00 per year
Benefits:
* Company car
* Company pension
* On-site parking
Experience:
* window fitting: 3 years (preferred)
Language:
* Romanian (preferred)
Work Location: On the road
Reference ID: Aftersale service engineer