At Adaptable Recruitment, we are exclusively supporting a well established organisation within the specialist card, print and manufacturing sector to recruit a Client Services Administrator.
Salary: Up to £26,500 DOE
Location: Skelmersdale
Working Pattern: Permanent – Full time
Benefits: 25 days holidays plus bank holidays
Client & Job Administration
* Set up and manage job records within the ERP system (Monarch)
* Maintain accurate and up-to-date job and customer information throughout the job lifecycle
* Ensure all administrative tasks are completed in line with agreed service levels
Stock & System Management
* Create and maintain new stock codes and related data within Monarch
* Monitor and update system information to support production and fulfilment processes
Documentation & Work Instructions
* Produce clear, detailed Excel-based work instructions (SOPs) for Production and Fulfilment teams
* Update documentation as customer requirements or operational processes change
Customer Support
* Act as a key point of contact for customers, providing job updates and responding to enquiries
* Support a positive customer experience through clear, professional communication
Internal Collaboration
* Work closely with Production, Planning, Quality, IT and Logistics teams to support job progression
* Assist with issue resolution and support continuous improvement across processes
Reporting & Administration
* Maintain SLA tracking and operational reporting using Excel
* Handle incoming calls, direct enquiries to the relevant teams and accurately record messages
Systems & Software
* Microsoft Excel: Confident with formulas, formatting and data management
* Microsoft Outlook: Effective email and diary management
* Adobe Acrobat: Updating and managing PDF documents with data fields
Skills & Experience
* Previous experience in an administrative, account support or customer services role
* High level of attention to detail and accuracy
* Strong organisational skills with the ability to manage multiple tasks
* Confident IT user with the ability to learn new systems and processes quickly
* Clear, professional communication skills
* Experience using ERP systems (Monarch experience advantageous but not essential)
* Exposure to a manufacturing, production or print environment
* Experience working within service level or deadline-driven environments
The Ideal Candidate
* Proactive and positive with a strong sense of ownership
* Comfortable working with detailed, process-driven tasks
* Reliable team player who collaborates effectively with others
* Committed to delivering high-quality work and continuous improvement
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