Ob Title: Helpdesk Operator Shift Pattern: Monday-Friday, 9am-5pm Pay Rate: £12.60 p/h Job Description: Communicating with Fire and Security Engineers / Regional service Managers Emails & Call handling Over seeing & Scheduling Engineer workload up to 30 days in advance via Cash and IFS Meeting Service Levels (SLAs) Following management instructions Communicating with Multiple Helpdesks to ensure we are delivery customer service & to resolve any customer queries Data Inputting Working as part of a large team Processing and maintaining customer records Ensuring all call outs logged have correct information within C4W - ie purchase order, reason code, loaded against correct call type, contact name & number, full descriptions of works required Essential A minimum of one year's customer service experience in a customer-facing role is required. Applicants must have a 5-year checkable history. You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard. Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months. Skills: Customer Service IT Literate 5 year UK working history