Avalon are seeking an experienced Head of Service in Birmingham to oversee a large change management process. The Opportunity Avalon is seeking a Head of Service for a senior leadership position to oversee all operational aspects of supported housing services. This is a crucial role for the organisation, as the post-holder will lead a major change management programme to transform and improve services. The ideal candidate is a dynamic, experienced professional with a strong background in supported housing, a passion for service excellence, and a proven ability to lead and inspire teams. Key responsibilities include: * Strategic Leadership & Change Management: Lead the design and implementation of a comprehensive change management programme and develop a strategic vision for service delivery. You'll oversee a portfolio of (Apply online only) units, ensuring high-quality services that meet all regulatory standards. * Operational Management: Ensure the efficient day-to-day management of housing sites and staff, while managing budgets, resources, and staffing levels. You'll also maintain strong relationships with key stakeholders, including local authorities, partners, and residents. * Staff Development & Recruitment: Design and implement a plan for upskilling staff to meet the demands of the new service model. You will also lead the recruitment of new Support Workers and leaders to build a high-performing team. * Se...