What you’ll be doing:
* Taking responsibility for the overall customer experience across the store, from checkout to back of house, ensuring we deliver on our customer commitments.
* Managing the front-end checkout operation, ensuring all customers are served in line with our expectations.
* Managing operations at the petrol station (if applicable).
* People management, including performance and capability management, conducting disciplinaries, and ensuring accurate scheduling and pay.
* Occasionally assuming overall responsibility for running the store, providing direction and support to colleagues to deliver excellent service.
What makes a great customer experience manager:
* Previous line management experience in a fast-paced, operational environment.
* A customer-obsessed individual who coaches teams to prioritize service.
* Proven ability to deliver KPIs and performance indicators.
* Experience managing disciplinary, performance, or employee relations issues.
* Comfortable leading store operations independently in the absence of senior management.
Working for us has great rewards
Salary depends on experience, store size, complexity, and location. We also offer a range of benefits including:
* 10% discount on shopping at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% on Fridays and Saturdays at Sainsbury’s and at Argos on pay days.
* An annual bonus scheme based on performance.
* Free food and hot drinks in all stores.
* Generous holiday, maternity, and paternity leave.
* Matching pension contributions of 4-7.5%.
* Sainsbury’s share scheme for investment at discounted rates.
* Wellbeing support including emotional, legal, and financial advice.
* Colleague networks for support and development.
* Cycle to Work scheme for purchasing bikes and cycling equipment.
* Discounts on gym memberships, restaurants, holidays, and retail vouchers.
An inclusive place to work and shop:
We are committed to inclusivity, providing resources, mentorship, training, and career progression opportunities. We celebrate diversity through initiatives and events. For more information, please visit here.
Reasonable adjustments: If you need support during application or interview, please let us know.
Leading in our stores:
Our management teams are the driving force behind our business, leading with boldness, passion for service, and opportunity awareness. They empower teams to excel daily, ensuring product availability, safety, and seamless operations, creating rewarding work environments and exceptional shopping experiences.
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