Overview
Moss is a menswear brand focused on styling individuals for moments that matter. We are dedicated to craft, experience, and sustainability, with over 170 years of tailoring know-how. The Brand Ambassador interacts with a broad range of customers to promote customer service excellence and manage the customer journey in-store. You will identify customer needs quickly and offer engaging styling options, contributing to store KPIs through personal productivity.
Key Responsibilities
* Deliver an exceptional customer experience by following the Moss Essential Steps of Service, actively greeting, listening, and confidently offering bespoke advice in a professional and passionate manner.
* Strive for high productivity by maximizing sales and service goals and elevating every interaction to contribute to business KPIs.
* Maintain strong product knowledge for all services (Hire, Custom Made, Retail, Alterations, Ship from Store) and use this to tailor the customer experience.
* Be aware of external opportunities to improve store performance and use feedback from Feefo and Mystery Shops to enhance service.
* Assist store management with stockroom and back-area housekeeping, including receiving deliveries and adhering to stock and cash control procedures to minimise losses.
* Follow the appointment process using the appointed platform, ensuring customers are contacted prior to their visit and status information is recorded accurately.
What You'll Need to Succeed
Technical:
* Basic Product Knowledge: understanding features, benefits, and products available in the store.
* POS Systems: familiarity with cash tills, credit card processing, and inventory management systems.
About You
* Reflects the aesthetic of Moss through personal style and presentation.
* Embraces continuous self-improvement, resilience, and efficient time management as core attributes, driven by passion for the brand.
* Outstanding communication abilities to inspire, guide, and foster meaningful relationships with colleagues and customers, elevating the brand's presence.
* Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.
* Employee Discount: 70% discount across all our stores.
* Team Reward Pay Scheme: Generous bonus up to 15% of gross monthly salary.
* Refer a Friend: £500 bonus for successful referrals of Managers.
* Season Ticket Loan: Financial support for commuting.
* Cycle to Work Scheme: Encouraging eco-friendly travel.
* Discounted Gym Membership with PureGym: Access to fitness benefits.
* Life Insurance: Coverage for colleagues.
* Ongoing Development: Tailored to your career ambitions from day one.
* Access to Moss Learning: Online platform for skill enhancement.
* Employee Hub: Easy access to benefits, recognition, wellbeing, and updates.
* New Baby Gift: Celebrating important personal milestones.
For more about MOSS, search #LifeatMoss or TailorYourCareer on LinkedIn.
Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. We are not able to support visa applications or future sponsorship.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Customer Service and Sales
Industries
* Retail and Retail Apparel and Fashion
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