Overview
The Senior Team Administrator will work as a key part of the NFC-LD team and provide comprehensive administrative and organisational support to ensure smooth day-to-day operations. The role includes coordinating meetings, booking appointments, minute taking and tracking outcome points from these meetings, maintaining records including entering correspondence onto the Electronic Patient Record, letter writing and liaising with internal and external stakeholders, including patients, relatives and other professionals. The Senior Team Administrator will also support managerial tasks such as scheduling PDPs and supervisions, supporting recruitment tasks and new staff inductions, and will work closely with other members of the administration team to ensure a professional, comprehensive and consistent admin service. The role may require management of other administrative staff; experience supervising staff is ideal. The role requires the ability to acquire new skills quickly and to work with various clinical and IT systems. The role can be busy, so prioritising tasks, managing own workload and maintaining focus and organisation are important for effectiveness and efficiency.
Responsibilities
* Assisting Services Users during incidental contacts.
* Providing nonclinical advice and information to Service Users, relatives and carers.
* Typing up team letters on behalf of Managers and Clinicians.
* Transcribing and distributing minutes from team and management meetings; chasing updates and outcomes where necessary.
* Maintaining records, including spreadsheets, and analysing data when asked.
* Providing information to inform work colleagues; communicating complicated administrative information to staff from other departments and external contacts.
* Maintaining records of contact with Service Users and other referring bodies that contain personal and sensitive information.
* Providing information about appointments, clinics and admissions by telephone and letter; maintaining Service User records and appointment systems.
* Providing support and mentorship to lower banded staff.
* Scheduling PDPs and Supervision sessions.
* Handling recruitment, onboarding and inductions.
* Providing advice, instruction, and training to the team to motivate and assist in achieving objectives and continuous improvement.
* Organising events, conferences and other larger meetings.
* Providing cover for other administrators and for those of lower banded roles when required.
* Updating skills as necessary and attending mandatory training.
* Using patient administration systems and managing general administrative tasks such as data inputting, maintaining files and ordering supplies.
Qualifications
* Educated to Secondary Level with GCSE qualifications or equivalent
* NVQ3/RSA3 or equivalent experience
Desirable criteria
* European Computer Driving Licence or equivalent
* Extensive experience of working in an office environment
* Knowledge of secretarial or administrative procedures and systems, including non-routine tasks such as answering queries, progress chasing, and task-related problem solving
* Range of work procedures and practices; base level of theoretical knowledge
Other requirements
For applicants who require a Skilled Worker visa to work in the United Kingdom, eligibility for sponsorship should be reviewed against the GOV.UK visa criteria. This posting is subject to relevant safeguarding and recruitment checks. The organisation is an equal opportunity employer and values diversity.
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