Job Description
About Global Marine Group:Is a leading independent provider of subsea fibre optic connectivity solutionsoffering a broad range of services including consultancy, subsea cable engineering, installation and maintenance, covering the lifespan of a subsea fibre optic cable system which is delivered to customers worldwide.
About the role:As an IT Apprentice you will learn and apply technical skills to service end-user IT requests. You will work in a global network environment, gaining knowledge of our IT solutions and completing any required coursework exams. This role forms a key part of our succession planning strategy as we continue to grow and strengthen our IT team to keep pace with the rapid changing demands of the IT world.
Key Deliverables:
1. Act as the first point of contact for IT support by answering calls, logging incidents, and routine tickets to appropriate support teams.
2. Install, maintain, and provide technical support for end-user client devices, ensuring optimal performance and user satisfaction.
3. Create, update, and manage service tickets in line with company processes and service-level expectations.
4. Working towards being able to troubleshoot and resolve basic technical issues on your own initiative
5. Escalate complex problems to second, third-line and or management when required.
6. Collaborate closely with your peers, colleagues and wider IT team to ensure timely and effective resolution of customer issues.
7. Deliver remote support to internal personnel, vessels, business units, and global site locations.
8. Assist in the ongoing monitoring and support of the Global Marine estate with guidance, contributing to the smooth operation of worldwide marine IT infrastructure
9. Take part in team building exercises when required.
Qualifications, Skills and Experience
Required:
10. Applicants should have successfully completed of A Level’s or an equivalent college qualification (There are no specific subject requirements).
11. GCSE’s English and Maths at Grade 4 (C) or above.
12. Good communication skills and relationship-building ability.
13. Good analytical and active listening abilities.
14. A genuine enthusiasm for learning and continuous personal development.
15. A logical, methodical approach to problem solving.
16. Openness to feedback and constructive guidance.
17. Ability to work independently and as part of a team.
18. Good organisational and time management skills.
19. Must be within reasonable commuting distance to the office.
Ideal:
20. Full driving license held or currently working towards obtaining one.
21. Working knowledge of Microsoft Office.
22. Outgoing and confident personality.
This role will be based at our Chelmsford office, working Monday to Thursday on-site, with Fridays from home. The apprenticeship provider is QA. To apply for the role, please apply through QA website IT Apprentice Please do not submit your application through Global Marine Group recruitment portal. For successful, shortlisted applicants we will be holding an assessment day on Thursday 18th December at our Chelmsford Head Office. The successful candidate will join the team in Quarter 1 of 2026. To ensure our organisation complies with immigration rules, all candidates must provide evidence of their Right to Work in the UK when applying. Unfortunately, we are unable to sponsor candidates and on Graduate visas.
About The Company
The Group consists of three business units; Global Marine provides fibre optic cable installation and maintenance solutions to the telecommunications and oil & gas markets, OceanIQ provides unparalleled subsea cable data, survey, route engineering, permitting and consultancy services for telecom and power cable projects and SubConnect which provides extensive expertise and experience in all aspects of subsea cables, ranging from design and testing to the provision of subsea housing and interconnectors.
With a global workforce of over 800 talented individuals, together the Group has installed over 315,000 kilometres of subsea telecoms cable, performed maintenance operations on 33% of the worlds fibre optic cables and has detailed data records on over 2.8million km of cable - 97% of all fibre, and 90% of all power cable including, over 6,000 historic cable faults.
The Global Marine Group team is full of passionate people, sharing a wealth of knowledge and constantly achieving excellence.
Employee Benefits
23. Group Pension with access to Independent Financial Advisor
24. Life Cover – inclusive with Group Pension Plan
25. Private Medical Insurance and Medicash Plan
26. Dental Scheme – at a subsidised cost
27. Fitness Club Subsidy
28. X2 Professional Subscriptions
29. Cycle Scheme – As per the green initiative, approved by the Government scheme
30. Eye Sight Test contribution
31. Perkbox - employee discount scheme along with a Wellness Hub
32. Enhanced Maternity and Paternity pay
33. 25 days Annual Leave
34. Option to purchase an additional 5 days annual leave per year
35. Long Service Awards
36. Reward & Recognition
37. Referral programme
38. Employee Assistance programme
39. 3 paid volunteer days
40. Free on-site parking - At all sites
Global Marine Group are committed to making our recruitment process accessible and inclusive for everyone. If you require reasonable adjustments for your interview, please reach out to during your recruitment process. We are more than happy to accommodate your needs to ensure you have the best possible experience during the selection process.