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Operations planner (scheduling/workforce)

Livingston
Home Instead
Operations planner
Posted: 20 April
Offer description

Job Description


What We Offer

* Competitive salary of £30,000 - £35,000 (DOE)
* Performance-related bonuses
* High-street discounts
* Health & Wellbeing Programme
* Discounted gym membership
* Referral programme
* Company pension
* Ongoing development and progression opportunities

Key Responsibilities

* Take ownership of creating, managing, and continuously improving schedules across the service
* Ensure efficient allocation of Care Professionals to meet client needs
* Proactively manage changes, cancellations, and service demands
* Plan ahead to anticipate capacity gaps and work with recruitment to address them
* Maintain continuity and consistency of care wherever possible
* Monitor scheduling performance and identify areas for improvement
* Act as a central point of coordination between teams
* Support the business in balancing client demand with staff availability
* Maintain accurate and up-to-date records within the scheduling system
* Contribute to improving processes as the business continues to grow

Qualifications


What We’re Looking For

* Experience managing complex schedules in a fast-paced environment such as care, logistics, transport, workforce planning, or operations
* Strong organisational and prioritisation skills
* Confidence in making decisions and taking ownership
* Excellent communication skills
* A proactive, problem-solving mindset
* High attention to detail
* Ability to remain calm and effective under pressure
* Comfortable working with systems, data, and scheduling software

Alternative roles with similar transferable skills may include: Scheduler / Workforce Planner / Resource Planner / Care Coordinator / Logistics Coordinator



Additional Information


Why This Role Is Different

You’re not just managing schedules - you’re helping to:

* Deliver consistent, high-quality care
* Support Care Professionals
* Maintain strong client relationships
* Shape how a growing service operates

This is a role where your work makes a real difference in your local community.

Apply Now

If you’re an experienced Scheduler, Resource Planner, Workforce Planner, Logistics Coordinator, or Operations Planner (or similar) looking for a role with ownership and purpose - we’d love to hear from you.

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