Our Bereavement Services team is looking for a full time Registration Officer (37 hours per week), to assist with the day-to-day operation and management of the borough's crematorium and cemeteries, which provides a high quality, sensitive service to a wide range of faiths and cultures across the Walsall District. The post will be based at Streetly Crematorium and a uniform is provided. Under the guidance of the Senior Registration Officer, you will be required to join our current team of Registration Officers to assist in the provision of a comprehensive Registration Service, within Bereavement Services. This is a varied and interesting role within our team of Registration Officers and will involve duties regarding the processing of documentation in relation to burial, cremation and the purchase of memorials. The role will give advice, information and assistance in a sympathetic professional manner as the first point of contact for all bereavement related enquiries from funeral directors and other industry professionals, families and the general public, via phone, email and in person. As part of the reception duties at Streetly, you will be required to liaise with recently bereaved families, which will include distributing ashes to family members / funeral directors if requested, and to work in an environment where there are funerals taking place daily.
* Excellent verbal and written communication skills
* Experience with the receipt, processing and reconciliation of payments
* A proven sympathetic and caring manner obtained from working within a sensitive environment
* Good organisational skills
* A flexible approach
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