Overview
As a Team Leader, you'll be giving day-to-day support to your team, to make sure they're consistently giving great service to everyone who comes to the caf. This is a busy, lively place to work, so you'll need to be adaptable. Your focus will be front of house, dealing directly with people and serving them food and drink. You will supervise the induction and training of colleagues to help build a team dedicated to great service and to giving people a day to remember. We will provide an induction that fits the job, training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what\'s possible in this role.
No experience is needed, but we would love to hear from you if you are friendly and adaptable, enthusiastic and willing to learn, a people person who communicates well and provides great service, aware of health and safety compliance, and a problem solver who can lead and support a team every day.
Responsibilities
* Provide day-to-day support to the team to ensure consistent high-quality service
* Work front of house, interact with customers, and contribute to food and drink service
* Ensure displays and signs are accurate and that food presentation is appealing
* Assist the kitchen team with food preparation when required
* Supervise induction and training of colleagues to build a service-focused team
* Support a positive, inclusive culture and uphold standards of service
About National Trust
The National Trust is renowned for its food and hospitality. We run 185 cafes all over England, Wales and Northern Ireland, and we would love you to join us. The National Trust is committed to promoting and preserving places of natural beauty and historic interest for the benefit of the nation, for everyone, for ever.
We are proud of our achievements and are committed to maintaining high standards of conservation, stewardship and curatorial care. We aim to tell history in a complete, balanced and accurate way, and to uphold our duty to maintain and enhance what has been entrusted to our care. Our motto is
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