Front of House Manager - Soho House Manchester
Manchester
The Role
At Soho House, as the Front of House Manager you are the face of the guest experience and a key leader responsible for ensuring seamless, efficient, and exceptional service from arrival to departure. You will oversee the reception, concierge, bell, and lobby teams while collaborating with all departments to maintain the highest standards of hospitality, presentation, and guest satisfaction.
What’s in it for you?
* Weekly Pay
* Team meal whilst on shift prepared by our chefs
* Every House Membership
* 50% off Food & Drink, 7 days a week
* Staff Room Rate; Any Bedroom, Any House, $100 a night
* Private Health and Dental Care
* Life Assurance
* Day off on your birthday
* Up to 50% Staff Discount on Cowshed & Soho Home
* In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
* Free Counselling Sessions
* Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
* Continuous training to develop yourself personally and professionally
* Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
Responsibilities
* Lead and manage the day-to-day operations of the front office, Club Reception, Hotel Reception, and the Nights team
* Ensure a welcoming, professional, and efficient check-in and check-out process for all guests
* Act as the main point of contact for guest queries, special requests, feedback, and complaints—ensuring all issues are resolved promptly and effectively
* Train, mentor, and motivate front-of-house staff to deliver consistent, guest-focused service aligned with brand standards
* Work closely with housekeeping, reservations, food & beverage, and maintenance to ensure a cohesive guest journey
* Monitor guest reviews and feedback platforms, taking proactive steps to enhance the guest experience
* Ensure that VIPs, long-stay guests, and groups receive personalised service and attention
* Enforce health & safety, security, and emergency procedures within the front-of-house area
* Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence
* Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team
What we are looking for
* Front-of-house or guest services management experience in a hotel or luxury hospitality setting
* Proven ability to lead and inspire high-performing teams in a fast-paced environment
* Strong communication, interpersonal, and conflict-resolution skills
* Tech-savvy with knowledge of property management systems (PMS), preferably Opera, Cloudbeds, or similar
* Immaculate personal presentation and a natural hospitality mindset
* Fluency in English (additional languages desirable)
* Must be able to work flexible shifts and schedules, including weekends and holidays as needed
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