Overview
Customer Account Manager – Rotherham – £27,000
Due to continued growth our client is recruiting a customer account manager. This vacancy involves working with current customers, dealing with all inbound enquiries. Working closely with the manager, the ideal candidate will be highly motivated and able to provide technical support to customers, developing a trusted relationship and enhancing the company’s experience.
Responsibilities
* Qualifying customer requirements & identifying the appropriate product to offer.
* Processing enquiries via an in-house database.
* Generating enquiries on to production facilities & sub-contractors.
* Monitoring & progressing open RFQ’s to ensure that SLA’s are achieved.
* Liaising with Sales Team for commercial decisions.
* Generating quotations on mainframe SAP system.
* Providing product support to colleagues & customers.
Ideal Candidate / Qualifications
* Previous experience in a technical support position would be a distinct advantage.
* Knowledge of IT infrastructure.
* Self-motivated, positive, proactive, enthusiastic and a strong team player.
* Ability to communicate, listen, influence and liaise with prospects from various backgrounds and at all levels.
* Willingness to be trained in new techniques and skills.
* Experience of CRM beneficial but not necessary.
Hours / Benefits
* Monday to Friday 9.00am – 5.00pm
* Pension
* Free parking
* Annual pay increase
* Excellent training
* Career progression
* DONSM
Privacy and Application Information
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Job Info
* Job Title: Customer Account Manager
* Company:
* Location: Sheffield, South Yorkshire
* Posted: Sep 11th 2025
* Closes: Oct 12th 2025
* Sector: Customer Services
* Contract: Permanent
* Hours: Full Time
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