Join to apply for the Account Manager - John Lewis Blue water role at The Orange Square Company.
About the Company
The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.
About the Role
We are seeking an Account Manager to join our esteemed department store in John Lewis Blue Water, tasked with overseeing our Creed Fragrance division. This role requires a strong focus on driving sales, delivering exceptional customer service, and managing a team of Luxury Brand Ambassadors. This is a full-time role, 37.5 hours per week.
Key Responsibilities
* Develop a comprehensive understanding of Creed Fragrances and ensure your team is equally knowledgeable.
* Provide guidance, motivation and ongoing training to Luxury Brand Ambassadors.
* Strategically achieve sales targets and maintain optimal stock levels. Deliver exceptional customer service to create memorable experiences and foster brand loyalty.
* Uphold impeccable standards of visual merchandising at the fragrance counter.
* Build and maintain strong relationships with stakeholders, both internally and externally.
* Collaborate with external agencies to execute promotional activities effectively.
* Ensure adherence to company policies and streamline administrative processes for efficiency.
* Stay informed about industry trends and provide strategic insights to enhance business performance.
* Maintain transparent communication channels with superiors and stakeholders.
* Provide regular reports on sales performance and relevant activities.
* Exemplify positive leadership qualities and promptly address any challenges within the team.
* Clearly communicate expectations and provide ongoing support and guidance.
* Identify and capitalise on promotional opportunities to maximise brand visibility and sales.
* Collaborate with relevant parties to ensure the success of promotional initiatives.
Qualifications and Skills
* Proven track record in retail sales and management, particularly within the luxury fragrance or beauty sector.
* Exceptional leadership abilities and effective team management skills.
* Extensive knowledge of luxury products, with a focus on fragrances.
* Demonstrated ability to exceed sales targets and drive business growth.
* Strong organisational skills and proficiency in administrative tasks.
* Familiarity with retail industry regulations and compliance standards.
Line of Reporting
This role reports into the Sales and Education Manager.
Benefits
* 32 days paid annual leave (pro rata for part‑time employees)
* Monthly competitive commission structure
* Extra day off for your birthday
* Product allocation with discounted rate
* Clothing allowance
* Contribution into company pension
* Career progression & training
* Length of service rewards
The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application.
Job Applicant Privacy Policy: By applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed for the purposes of recruitment.
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