Overview
Join to apply for the Client Advisor - Birmingham Selfridges role at Burberry.
Intro: At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. We are a values-driven brand committed to being a force for good, creating sustainable luxury for customers, driving industry change and championing our communities.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do.
Job purpose
The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success. Reporting to the store management, the Client Advisor will inspire clients by conveying passion for the brand, fashion and luxury products. As an expert in client engagement and service, the Client Advisor demonstrates a high level of knowledge in styling and selling.
Responsibilities
SERVICE AND SALES
* Meet and exceed individual and store sales and other commercial KPIs
* Through storytelling and passion for the brand, inspire clients and create desire and love for Burberry with every interaction
* Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
* Follow the client journey to elevate the client experience in store: make a great first impression; discover your client; be a product and styling expert; close the sale and maintain the relationship
* Follow up and deliver after-sales services to clients
* Contribute to daily store operations, maintaining high luxury standards in front and back of house, including product replenishment, inventory management, markdowns and stockroom maintenance when required
* Follow company policies, guidelines and procedures. Use visual techniques to maintain Burberry visual standards
* Foster teamwork and a positive work climate
CLIENT ENGAGEMENT
* Build meaningful relationships with Clients
* Work by appointment to provide personalised service and build loyalty and incremental purchases
* Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
* Drive retention of clients by contacting them regularly and ensuring appropriate follow up on sales or client requests
Qualifications / Personal profile
* A proven track record in delivering sales and exceeding targets
* Previous experience in Clienteling
* A strong interest in fashion, art and culture
* Strong product knowledge and good understanding of store retail operations
* Understanding of competitor products
* Experience in working as part of a team
* Fluent in local language; English proficiency desirable
* Other language knowledge desirable
* Demonstrates Confidence, Curiosity, Conviction, and Care
* Enjoys being part of a team
* Energetic, Pro-active and self-motivated
* Detail-oriented and creative with a passion for selling
* Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
* Results driven and commercial mindset
* Flexible, collaborative and adaptable approach to work
Burberry is an Equal Opportunities Employer and recruits purely on the basis of skills and experience.
Seniorities and employment
* Seniority level: Associate
* Employment type: Full-time
* Job function: Retail
* Industries: Retail Luxury Goods and Jewelry
Note: Referrals increase your chances of interviewing at Burberry.
Location and posting notes
Birmingham, England, United Kingdom — recent postings (dates vary).
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