We are currently looking for a Tenant Resolutions Co‑ordinator to join a local authority in Essex, supporting their Housing Improvement Team.
This is a fantastic opportunity for someone who is passionate about improving the resident experience and making a real difference within housing services. You will play a key role in supporting tenants through the complaints process, ensuring they feel heard, respected, and kept fully informed throughout.
Responsibilities
* Act as a dedicated point of contact for residents with active complaints, many of whom may be vulnerable.
* Travel regularly across the borough, including home visits, to better understand concerns, provide updates, and build strong, empathetic relationships.
* Work closely with internal teams and external contractors to ensure issues are progressed and resolved efficiently.
* Manage complaints in line with the Housing Ombudsman's Complaint Handling Code, ensuring transparency, fairness, and accountability.
* Monitor deadlines, track actions, identify risks, and contribute to service improvements.
Requirements
* Three days onsite per week, alongside regular travel across the borough.
* Full driving licence.
* Access to a vehicle.
Working Conditions
This is a hybrid role requiring a minimum of three days onsite, alongside regular travel across the borough.
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