Do you want to work for a company that truly delivers? Planning your route to success?
We are looking for someone who can lead a team to ensure that the delivery department is trading efficiently, safely, within legal constraints and offers the highest customer service standards. An experienced manager who is dedicated to keeping customers happy, takes pride in their work and has a proven track record of motivating, developing and challenging their team to improve the delivery operation.
Responsibilities include:
* Leading your team to ensure your branch is trading efficiently, safely, within legal constraints and offering the highest customer service standards.
* Managing delivery costs and customer charges to achieve agreed targets.
* Identifying opportunities to improve efficiency and setting challenging targets to minimise payroll cost.
* Understanding the local market in order to offer the best service in your area ensuring fantastic customer service and satisfaction.
* Managing your team effectively to cover all customer service requirements and engaging with customers, using feedback to improve service and satisfaction.
* Working with the regional team, assisting the business to identify opportunities while developing or improving ways of working.
Requirements include:
* Previous experience and knowledge of deliveries/transport are essential.
* Management CPC.
* Experience of managing a warehouse operation.
* Engaging with customers and building and maintaining strong relationships.
* Developing new ideas and challenging a team to improve the delivery service.
* Identifying talent and encouraging development in a team.
* Motivating a team to build a strong customer service culture.
* Communicating openly and being able to influence key stakeholders.
* Planning and organising effectively.
* A “Hands on approach” is beneficial.
About Us:
Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country.
Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work.
We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process.
Please note that we can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.
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