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Order Management Specialist, southampton
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Client:
Gerrell & Hard
Location:
southampton, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
3
Posted:
09.07.2025
Expiry Date:
23.08.2025
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Job Description:
Order Management Specialist
??Southampton | Permanent | Manufacturing | 40 - 45k
Were looking for an experienced and proactive Order Management Specialist to join a dynamic manufacturing business based in Southampton. If you're someone who thrives in a fast-paced production environment, enjoys problem-solving, and excels at communication and coordination, this could be a great opportunity for you.
In this critical role, youll oversee end-to-end order processing from capturing customer orders to ensuring timely fulfilment working closely with planning, sales, and production teams to deliver exceptional service and on-time delivery.
Ideally we are looking for someone who works in a mid-high manufacturing industry, understands how to manage internal and external stakeholders.
In this role you could be managing 10-20 customers per day. Therefore, you will need to be commercially aware.
Key Responsibilities
* Order Processing: Monitor and manage the shared inbox to ensure all customer orders are accurately captured, reviewed, and processed in line with departmental targets.
* Scheduling & Acknowledgements: Coordinate with planning teams to provide timely order confirmations and ensure product launches stay on track.
* Prioritisation & Delivery Management: Prioritise orders effectively to meet delivery commitments and manage customer expectations.
* Lead Time Monitoring: Track product lead times and escalate any deviations from agreed timelines.
* Customer Communications: Act as the main point of contact for internal and external stakeholders, ensuring clear communication around order progress and any changes.
* Issue Resolution: Proactively address order-related issues or delays and communicate solutions clearly and promptly to customers.
What Youll Bring
* 35 years experience in order management or order processing within a manufacturing environment.
* Proven experience working with production and delivery planning (S&OP).
* Comfortable working alongside sales teams and communicating across departments.
* Proficient in Microsoft Office, particularly Excel.
* Familiarity with ERP systems such as Winman and/or SAP.
* Knowledge of value stream thinking and production optimisation techniques.
Ideal Candidate Profile
* Strong analytical and problem-solving skills with meticulous attention to detail.
* Excellent verbal and written communication able to liaise confidently across all levels.
* Organised, proactive, and self-motivated capable of managing workload with minimal supervision.
* A structured and methodical thinker with the ability to manage multiple tasks and priorities.
* Adaptable and resilient, able to thrive in a dynamic manufacturing environment.
5 days in the office for 3-6 months. then Hybrid. 2 days from home
If you're a solution-focused professional who enjoys making processes more efficient and keeping things moving, wed love to hear from you.
Apply now to be a key part of a business committed to quality, delivery and customer satisfaction.
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