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Junior / 1st Line, IT Service Desk Analyst, Bolton
Client:
GK Recruitment
Location:
Bolton
Job Category:
Other
EU work permit required:
Yes
Job Reference:
5c2b4db21b15
Job Views:
4
Posted:
02.07.2025
Expiry Date:
16.08.2025
Job Description:
This role is for a Junior / 1st Line IT Support Analyst based in Bolton, working with GK Recruitment. The role involves providing first-line support for pharmacy systems, assisting users via telephone and remote access, and logging support requests.
We offer:
* A starting salary of £24,700 plus overtime
* Opportunities to develop your IT skills and build a career in a customer-centric team
You should be a good communicator with reasonable IT skills. The company supplies EPoS and PMR systems in the pharmacy sector and offers training, career progression, and benefits.
Responsibilities include:
* Supporting pharmacy dispensers with IT issues via telephone
* Using remote tools to assist users
* Logging calls and emails in CRM
* Updating the knowledge base
* Raising jobs for engineers and liaising with them
* Taking ownership of incidents and resolving them efficiently
* Documenting issues for escalation
Candidate requirements:
* Problem-solving attitude
* Good communication skills (written and verbal)
* Ability to manage workload and take ownership
If interested, apply now to join our team as a 1st Line IT Support Analyst.
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