About the Home:
At Willesden Court, we offer a welcoming environment where every resident is treated with dignity, respect, and compassion. Our home is a place where individuals living with dementia or requiring nursing care can feel truly at home, supported to express themselves and live fulfilling lives.
What you will be doing!
* General reception duties, taking calls, transferring to departments, greeting visitors
* Duties will include general correspondence, telephone enquiries and reception duties, preparation of timesheets and submission of summaries relating to payroll, record keeping and taking minutes of meetings.
* To provide accurate and efficient typing support from written and recorded material, utilising Microsoft Office to ensure the layout and appearance meet corporate standards, maintaining confidentiality at all times
* To support the Home Manager and Deputy Manager in the delivery of corporate/strategic objectives and administration tasks, including diary management, preparation and coordinating of meetings.
* To coordinate the duty rota, liaise with Bank and Agency staff when required.
* To sort and distribute mail accordingly throughout the Home.
* You will support the recruitment process for new employees, ensuring all paperwork and relevant documentation is complete.
* Keep accurate records of all relevant residents' documentation to include financial contracts, monthly invoice requests and payments, pocket money cash records and sundry invoices.
* Provide all financial invoicing and information to clients (or next of kin) including sundry invoices. Liaise where necessary to resolve queries and corrections and follow-up any unpaid invoices.
* Maintain records of client admissions, hospitalisation and discharges to ensure correct charges are invoiced.
* Process Social Services Assessment forms. Invoice and liaise where necessary with Social Services' Finance department. Chase late payments.
* Provide monthly summary of invoices issued and payments received to Head Office All management information to be supplied to line manager monthly.
* Prepare and submit data relating to petty cash and wages totals-monthly
* Match supplier invoices / delivery notes and obtain authorisation to pay prior to submission to Head Office for payment. Liaise with suppliers on queries and refer to home manager where problems exist.
* Provide an efficient telephone and reception service to the general public and relatives /visitors to the home.
* Attend training courses and sessions as required.
* Maintain client, staff and business confidentiality at all times.
* Prepare and maintain stationary orders, stock and records.
* To answer the telephone, record accurate messages, respond positively to problems and queries and deal appropriately with any visitors to the home.
* To ensure all internal and external customer interactions are met with a welcoming and professional manner.
Benefits:
* Salary from £28,000 per annum
* Employee Assistance Programme
* Perkbox
* Employee of the Month
* Long term service awards
* Blue Light Card
* Professional Development
* Refer a Friend