Join to apply for the Emergency Call Handler - Full Time role at Appello UK
EMERGENCY CALL HANDLER - FULL TIME
Hours:
35 hours per week
Shift pattern:
You will be working 5 days out of 7, with shifts scheduled between 05:30 - 23:00. You are guaranteed 1 weekend off in 4, with your rota provided 4 weeks in advance.
Salary:
£22,404.20 per annum (£12.31 per hour), with opportunities to earn PRP.
Location:
Hybrid - Norwich
Start Date:
02nd June 2025 or 30th June 2025
Training:
Must commit to 4 weeks of full-time training, Monday - Friday, 09:30 - 17:00.
Internet Requirements:
Minimum 5 Mbps upload and 15 Mbps download internet speed.
Appello Perks:
* Holiday entitlement starting at 217 hours, increasing to 231 with service, including bank holidays worked.
* Discounts on groceries, shopping, holidays, insurance, days out, restaurants, and more.
* 24/7 employee assistance program accessible via app.
* Family and friends’ discounts on services and products.
* Pension scheme with up to 3% employer contribution.
* Cycle to work scheme.
* Smart tech scheme.
* Free on-site parking.
About You:
You should have a genuine desire to help the community, be empathetic, attentive, and ideally have some customer-facing experience and a good general education. We believe that with the right core values and training, you can thrive in this role.
The Role:
The core of the Emergency Call Handler role is to arrange help for vulnerable clients when they need it most. Your greeting can save a life. Answering calls with a calm and empathetic manner, you will provide reassurance, handle accidental or test calls, and contact emergency services as needed.
Application Process:
If interested, please upload your CV and answer a few questions about yourself.
Additional Information:
This is an exciting time at Careline365, part of the Appello group. We are expanding, offering exceptional career opportunities. We are committed to equal opportunities and welcome applicants regardless of background. For assistance during recruitment, contact the careers team at 01425 626337.
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