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This range is provided by COREcruitment Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
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Specialist Recruitment Consultant @ COREcruitment Ltd
We are working with a leading hospitality tech business, as they continue to grow, they’re looking for a Customer Success Implementation Manager to join their dynamic team.
In this role, you’ll be the bridge between product and customer — combining technical know-how, project management, and people skills to help clients unlock the full value of a powerful SaaS platform from day one.
What You’ll Be Doing
* Leading onboarding projects tailored to each client’s unique needs and goals
* Coordinating with cross-functional teams including Sales, Product, and Engineering
* Delivering engaging training and onboarding sessions that build client confidence
* Managing the technical setup and configuration of the platform
* Supporting clients with data integration and system connections
* Communicating timelines, deliverables, and potential risks clearly and consistently
* Troubleshooting challenges to keep projects on track
* Building strong, long-term client relationships that promote satisfaction and loyalty
* Feeding client insights back into the product team to influence future development
* Monitoring implementation performance and sharing updates with internal teams
What They’re Looking For
* 3+ years in a Customer Success, Implementation, or Onboarding role (ideally in a SaaS environment)
* Strong technical acumen with experience in software configuration and setup
* Confident communicator with excellent presentation and relationship-building skills
* Familiarity with CRM and project management tools such as Salesforce, HubSpot, or Jira
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service and Sales
* Industries
Hospitality, IT System Data Services, and IT Services and IT Consulting
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