Removals Branch Manager (Operations-Focused) Location: Avon (West of England) Contract: Permanent, full-time Salary: Competitive performance bonus benefits (vehicle allowance or company vehicle, pension, healthcare) Ready to take full ownership of a busy removals operation? Our client is a respected, long-established removals and storage business in Avon, seeking a hands-on Removals Branch Manager (or Operations Manager) to lead the branch day-to-day, elevate performance, and develop a high-standards, safety-first culture. Why this role A genuine leadership post with the autonomy to shape people, process, service and results. Strong operational bias: you will run the daily plan, optimise resources, and protect margin through efficient delivery. Clear progression: grow as a Branch Manager or step into a wider Operations remit as the business scales. What you'll be doing Own the daily schedule: plan surveys, allocate crews, vehicles and materials, optimise routes/utilisation, and adjust rapidly to late changes. Lead the "ops drumbeat": morning briefs, end-of-day debriefs, whiteboard/WIP control, and focused KPI reporting (OTIF, damage rate, vehicle utilisation, margin per job). Manage people: recruit, coach and line-manage crews and office staff; set rotas; drive accountability, engagement and high service standards. Keep it safe and compliant: RAMS, manual-handling standards, PPE, vehicle/driver checks (including tachographs/driver hours), training records and BAR/quality procedures. Control quality and cost: accurate job costing and quoting, control overtime/agency use, fuel and materials spend, stock of cartons/blankets/bars, and damage-prevention initiatives. Manage storage flows: inbound/outbound, inventories, containerised storage, space planning and housekeeping. Own the customer journey: timely surveys, clear quotations and follow-ups, insurance guidance, proactive day-of-move comms, swift issue resolution and post-move care. Support growth: partner with sales/marketing on local business development; provide realistic ops input to tenders; nurture repeat and referral work. About you Proven removals experience with responsibility for planning crews/vehicles and leading teams; supervisor, operations or branch management background ideal. Calm organiser and confident communicator with strong IT skills (industry systems such as Moveware/MoveMan or similar, plus Microsoft 365). Hands-on leader who raises standards, solves problems quickly and makes good decisions under time pressure. Surveying/estimating and insurance knowledge are advantageous. Full UK driving licence; C1/C or CPC is a plus. Flexibility for occasional early starts/weekend cover. What's on offer Competitive salary performance bonus. Vehicle allowance or company vehicle, pension, healthcare and paid training. Modern kit, invested leadership and a clear pathway to broader Operations responsibility or multi-site scope. How to apply Please apply via Reed with your CV. You can also contact us directly for a confidential chat. Email: Phone: * If you'd like to know more about this Removals Branch Manager opportunity, or know someone suitable, please share this advert or send us their details. Successful referrals qualify for our candidate referral scheme. Red Recruit specialise in removals, relocations and fine art shipping recruitment, with opportunities across all levels. Not all roles are advertised, so feel free to send us your CV in confidence or call us directly. removals branch manager, removals operations manager, branch manager (removals), operations manager (removals), removal company manager, move manager, domestic removals, commercial removals, international removals, storage operations, containerised storage, crew management, route planning, scheduling, resource planning, vehicle allocation, driver management, health and safety, RAMS, BAR standards, KPIs, OTIF, damage reduction, margin improvement, quoting, surveying, insurance.