Job Description
Freightserve recruitment are looking for a Freight Forwarding Roadfreight Coordinator for a well-established Freight Forwarder based in the Basildon, Essex area.
Key Responsibilities:-
* Support the Head of Customer Services in aligning departmental operations with the company's vision of increased competitiveness and profitability.
* Execute the department's strategy for excellent customer service and business development.
* Accurately record customer bookings in the operations system.
* Maintain effective communication with sales teams, report new leads, and manage shipment handovers.
* Create and update Standard Operating Procedures (SOPs) for the department.
* Drive workflow efficiency improvements in collaboration with the line manager.
* Manage key accounts and ensure timely response to general enquiries.
* Follow up on client feedback and enquiries to ensure satisfaction.
* Handle customer complaints in line with SOPs and within agreed timelines.
* Support Credit Control by assisting with the collection of overdue payments.
* Conduct due diligence checks for all new customers.
* Uphold high standards of personal conduct, health & safety, and professionalism; promote adherence to company policies.
* Represent the company professionally at all times.
* Manage relationships with clients and subcontractors in line with company procedures.
* Ensure compliance with internal policies and legal guidelines for all financial transactions.
* Ensure all bookings (international, national, cross-trade) are accurately recorded in the operations system.
* Provide timely and cost-effective customer quotations.
* Confirm customer quotations by phone within 30 minutes.
* Book consignments with third-party contractors and origin offices.
* Manage delivery bookings and liaise with customers and suppliers.
* Build and maintain strong customer relationships.
* Manage invoicing and associated administrative tasks.
Skills, Experience & Competencies:-
* Strong knowledge of road freight market rates and quoting processes for a UK based forwarder.
* No restrictions to working in the UK. Must have right to work
* Ability to manage own workload and work effectively within a team.
* Proficient in Microsoft Office applications, particularly Excel.
* Excellent verbal and written communication skills.
* Experience in Excel reporting and general administration.
* Solid understanding of logistics operations and procedures.
* Confident working both independently and collaboratively.
* Strong analytical skills with attention to detail.
Working hours are Monday - Friday 0830 - 1730
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.