Job summary
Riverside Surgery is looking to recruit a permanent FULL TIME receptionist working 5 DAYS per week (working 8.00am-4.30pm).
Please note we may choose to close this advert early if we receive too many applications. If you have not heard anything from us four weeks after the closing date then you have been unsuccessful in being shortlisted on this occasion.
Main duties of the job
Duties include:
Managing patient requests in person, on the phone or via written communication
Booking, amending, rescheduling or cancelling patient appointments
Processing and distributing prescriptions
Actioning patient care follow-up arrangements as per GP instructions
Advising patients of chargeable services and processing payments
Providing patients with information about the Practice's Services
General housekeeping of reception and waiting areas
Arranging transport and home visits
Managing medical records, recording patient contacts and attaching correspondence electronically
Maintaining and updating the practice patient database
Ensuring confidentiality and data protection is observed at all times.
About us
There is a vacancy for a full time Receptionist at the Riverside GP Practice in Evesham. This vacancy is to support other health care professionals who deliver vital services to patients who are on the journey of improving or maintaining their health. You will need to demonstrate a positive and professional impression of yourself and the GP Practice by delivering customer service to patients and customer alike.
Details Date posted
11 July 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
A0509-25-0002
Job locations
Waterside
Evesham
Worcestershire
WR11 1JP
Job description Job responsibilities
JOB DESCRIPTION RECEPTIONIST
RESPONSIBLE TO: Senior Receptionist
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Key Duties & Responsibilities:
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
Communicate test results using taught skills and ensuring accuracy
Alert Management on patients records
Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
Be aware of your surroundings and of the patients in the waiting room. Be aware of which doctors and nurses are currently working in the building and whether they have arrived for their clinics. Observe clinics running late and advice patients waiting and offer apologies.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Keep your working environment clean, tidy and free from clutter at all times.
Ensure that you provide an efficient, professional and detailed handover to the member of staff taking over from you before you leave your duty.
Enter requests for home visits onto the home visit sessions on EMIS ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
Participate on a daily basis in task management and Docman tasks and ensure that tasks are kept up to date at all times.
Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
Enter patient information on to the computer as required and as appropriate and within the correct time frame for safety of receipt of the information
Ensure that all new patients are registered onto the computer system promptly and accurately, this should be on the same day that they attend the practice to register.
Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.
Job description Job responsibilities
JOB DESCRIPTION RECEPTIONIST
RESPONSIBLE TO: Senior Receptionist
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Key Duties & Responsibilities:
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
Communicate test results using taught skills and ensuring accuracy
Alert Management on patients records
Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
Be aware of your surroundings and of the patients in the waiting room. Be aware of which doctors and nurses are currently working in the building and whether they have arrived for their clinics. Observe clinics running late and advice patients waiting and offer apologies.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Keep your working environment clean, tidy and free from clutter at all times.
Ensure that you provide an efficient, professional and detailed handover to the member of staff taking over from you before you leave your duty.
Enter requests for home visits onto the home visit sessions on EMIS ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
Participate on a daily basis in task management and Docman tasks and ensure that tasks are kept up to date at all times.
Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
Enter patient information on to the computer as required and as appropriate and within the correct time frame for safety of receipt of the information
Ensure that all new patients are registered onto the computer system promptly and accurately, this should be on the same day that they attend the practice to register.
Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.
Person Specification Qualifications Desirable
* Previous GP practice experience and use of EMIS desirable but not essential as training will be provided
Person Specification Qualifications Desirable
* Previous GP practice experience and use of EMIS desirable but not essential as training will be provided
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name
Riverside Surgery
Address
Waterside
Evesham
Worcestershire
WR11 1JP
Employer's website
https://www.riversidesurgery.co.uk/ (Opens in a new tab)
Employer details Employer name
Riverside Surgery
Address
Waterside
Evesham
Worcestershire
WR11 1JP
Employer's website
https://www.riversidesurgery.co.uk/ (Opens in a new tab)
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