Deputy Branch Manager (Complex Care) | SE London Head Office
Our client is a leading complex care provider, delivering 10,000+ hours of care per week, rated Good by the CQC, and in an exciting growth phase as one of the fastest-growing companies in the sector. Theyre hiring a Deputy Branch Manager (Complex Care) based full-time, MondayFriday (95) at the SE London Head Office. Salary: £38,000£42,000 DOE + bonus.
As a Deputy Branch Manager (Complex Care), youll be the operational No.2line-managing 7 Care Coordinators and partnering with the Registered Branch Manager to deliver safe, responsive services for adults and children in the community.
Key Responsibilities
1. Lead, coach, and performance-manage 7 Care Coordinators (1:1s, supervisions, objectives).
2. Oversee day-to-day ops: rostering, capacity planning, package mobilisation, and continuity of care.
3. Manage incidents/escalations and drive timely service recovery; maintain accurate system data.
4. Governance & compliance: CQC readiness, audits, documentation, duty of candour, safeguarding pathways.
5. Track KPIs (fill rates, call compliance, complaints/compliments, retention) and deliver improvements.
6. Support recruitm...