Home Group Glasgow
Housing Manager - Mid Market Rent
Glasgow (possible travel throughout Scotland)
Permanent, Full Time (37.5 hpw)
Salary £32,000 pa
Home, a place where you belong
This is a great job opportunity for an experienced Mid-Market Housing Manager to join Home Group's housing team. As our Housing Manager, you’ll be the face-to-face customer support for our communities. This role is ideal if you enjoy variety and delivering excellent services to our customers and communities.
Typical Day as a Housing Manager
* Engage with customers through visibility and proactive estate management to build strong community relationships.
* Manage several patches and neighborhoods, supported by our Housing Assistants.
* Proactively manage arrears, voids, and anti-social behaviour, respond to customer queries and complaints, and achieve KPIs.
* Have knowledge of the First Tier Tribunal and liaise with solicitors for casework preparation. Work with partners, stakeholders, and local authorities.
* Conduct estate inspections, meet with contractors on-site, and perform routine safety and compliance checks.
* Occasionally support our specialist Factored Housing Manager.
You Have
* Experience in housing management, understanding of housing law, and ideally knowledge of Universal Credit.
* Letting Agent Qualification, with at least one year’s experience preferred.
* Organized, methodical, proactive, and positive attitude.
* Passionate about delivering excellent customer service and genuinely helping customers.
* Confidence working with external partners such as local authorities and MPs.
* Enjoy working in teams but comfortable working independently in local estates.
Imagine ending your day knowing you've helped improve our customers’ lives. Join us at a Top Ten Great Place to Work in the UK!
Job Details
* Hybrid working: 3 days on-site in Glasgow and some days working from home.
* Travel will require a vehicle insured for business purposes; mileage paid.
Find out more: Click To See Our Housing Manager Job Description
To apply: Job Description - Housing Manager - Private Sector (25983)
#J-18808-Ljbffr