Overview
Build a brilliant future with Hiscox.
Position: IT Service Desk Analyst – 1st Line
Reporting to: IT Service Desk Shift Lead
Location: York
Type: 6 month FTC
Hours: 35 hours, 5 x 8 hour shift
These are Service Desk Analyst vacancies to support our UK, USA and Hiscox Europe business areas. Normal hours will be 8 hours per day (Mon–Fri) between 07:00 and 02:00 (UK) depending on shift/rota. Preferences to be discussed at interview; shifts include 10:00–18:00 and 11:00–19:00.
The IT Service Desk provides support to 5000+ Hiscox users across the UK, Europe, Bermuda and North America. You will work in a proactive and cooperative manner to ensure responsiveness, effectiveness and quality of the IT Service Desk.
This role is located at our York office (hybrid – 2 days per week in office). Travel to other office locations (UK or international) may be required in the future.
The Ideal Candidate
We are looking for a person who possesses the following attributes:
* A passion for customer service.
* Confident and effective communication skills, both verbal and written.
* Comfort working in a highly dynamic, fast-paced and constantly evolving environment.
* Strong team ethic.
* A hunger for continuous improvement.
* A natural talent for seeing the bigger picture and beyond what is in front of them.
* Confidence in speaking out when required to do so.
* An interest in technology and a restless desire for continuous learning.
* Previous service desk / IT experience desirable but not necessary
Role Responsibilities
* Act as a routine contact point, receiving and handling requests for support from internal business users.
* Respond to a broad range of support activities by providing information to fulfil requests or enable incident resolution.
* Provide first line fault investigation and diagnosis, and promptly allocate unresolved issues as appropriate.
* Assist with the development of standards, and apply these to track, monitor, report, resolve or escalate issues.
* Assist users in defining their access rights and privileges.
* Perform security administration tasks and resolve security administration issues.
* Investigate minor security breaches in accordance with established procedures.
* Contribute to the creation of support documentation.
Why Hiscox
This is a fantastic opportunity to join Hiscox during a time of focused growth where you will have the remit to make a real difference. Hiscox offers an environment where you are encouraged to grow with the team and there will be plenty of opportunity for on-the-job career development within a supportive environment.
Diversity and Flexible Working
At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating an inclusive culture. We also understand that working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever we can. Please chat to our resourcing team about the flexibility we could offer for this role.
You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance).
Work with amazing people and be part of a unique culture.
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