We have a excellent opportunity for a dedicated and detail-oriented individual with a passion for technology, identifying and improving processes. Our client are based in lovely countryside offices, offering an on-site gym (with a free membership!), plenty of free onsite parking and woodland walks! As Team Leader, you will play a crucial role in supporting the day-to-day operations of our sales support. You will work closely with the Operations Manager and Director to ensure smooth and efficient workflow, and uphold the highest standards of professionalism and confidentiality. Role Objective Lead the Sales Support team to maintain high service standards, improve workflows, support commercial operations, and implement meaningful process improvements. Serve as the link between support staff and senior leadership. Key Responsibilities include; Supporting and overseeing our internal team processes to ensure optimum performance, identifying both technical and manual process improvements Maintaining and increasing business efficiencies companywide General Support for Reporting requirements across the business Support staff development and adherence to workplace standards Candidate Profile Proven team leadership in operations, customer service, or finance Analytical mindset with strong problem-solving and commercial awareness Highly proficient in Microsoft Office (especially Excel) Experience implementing process improvements Familiarity with Microsoft Dynamics CRM