Mortgage Consultant role at Lloyds Banking Group
Job Description Summary
Overview
JOB TITLE: Mortgage Consultant
LOCATION(S): Belfast, Leeds, Sheffield
Hybrid role with homeworking from completion of training and vital checks
HOURS: Full time, 35 hours per week – Shift operating hours 8am – 8pm
5 out of 7 days (over a Mon-Sat period). Non-working days are moved to suit customer demand. You’ll get 8 weeks’ notice of confirmed shift pattern as noted below.
End Date: Friday 26 September 2025
Salary Range: £25,517 - £26,860
We support flexible working – click here for more information on flexible working options
Flexible Working Options: Flexibility in when hours are worked, Hybrid Working
About this opportunity
Could you help our home customers realise and protect their dreams?
As one of our Mortgage Consultants you’ll be talking to a variety of existing and new to bank customers about their individual home journeys – whether they’re first time buyers, investors or looking to move/improve their home or reviewing their protection.
Responsibilities
* You’ll be supporting customers with a wide variety of topics, from early stages of buying their home and guiding them through our digital Home journeys to dealing with existing customer queries and helping customers post application, with our massive customer base no two journeys will be the same.
* You’ll get to really know them and provide the expert professional guidance to support their mortgage, protection and insurance needs.
* Your help will play a key role in how we, as a Group, support them with their varied and unique needs to achieve their home and financial aspirations.
* We’ll also support your development with an experienced team and manager to ensure your advice is always appropriate and keep your knowledge of policies and procedures up to date through regular coaching and training sessions.
This isn’t a Monday-Friday 9-5 role. It’s a rewarding role that offers a great deal of flexibility - Working until 8pm as needed is necessary to be eligible for this role.
* FLEXIBLE MIXED - The start time of this shift will range from 8am to 12pm with the finish time ranging from 4pm to 8pm. This is a Monday to Friday shift pattern with a requirement to work 2 out of 8 Saturdays 9am to 4pm.
We provide a comprehensive induction programme followed by expert support from one of our Foundation coaches to ensure you are confident to meet the needs of our Home customers. You’ll also get opportunities to develop new skills in new product areas and opportunities to advance or move across the Group.
What We Need From You
* A customer-centric, personable approach
* A flexible attitude to how, when and where you work – including evenings and weekends
* A willingness and ability to learn new skills and pick up new digital technologies
* Banking experience or experience engaging with customers would be a bonus
Benefits
* A generous pension contribution of up to 15%
* Annual bonus award, subject to Group performance
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* A range of wellbeing initiatives and generous parental leave policies
About Us
At Lloyds Banking Group, we’re building a diverse, inclusive, and forward-thinking organisation where you can be yourself. We’re the UK’s largest mortgage lender, an innovative, fast-changing business shaping finance as a force for good, empowering people to innovate, explore possibilities and grow with purpose.
Equality and Inclusion
We welcome applications from under-represented groups. We’re disability confident. If you require any reasonable adjustments, please let us know so we can address your needs. We are focused on creating a values-led culture and building a workforce that reflects the diversity of our customers and communities.
Application
Ready to make a difference? Apply now.
Note: Referrals increase your chances of interviewing. We keep your data safe and will only request confidential information once invited to an interview or accepted a verbal offer.
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