Thought about a career in sustainability or energy management?
Combine your world-class customer service and administration skills to kickstart your career in a fast-growing and innovative sector.
Joining our Bureau team opens doors across the organisation, empowering you with foundational skills sought after by a several teams.
You'll be joining a people-centric, multi-award-winning consultancy, recognised as a 'Very Good’ company to work for by Best Companies (2023). The Consultus International Group is a cause-driven business, on a mission to leave the planet in a better place than it is now.
At the forefront of innovation, we’re looking for great minds to help us support people on their Net Zero journey.
All you need is:
· Logical thinking skills
· Exceptional telephone communication skills, with a customer-focused approach
· Effective and proactive problem-solving skills
· Strong attention to detail
· Working experience with Microsoft Office/365, particularly Microsoft Excel
Energy/Utilities Industry experience is desirable, however not essential. Ultimately, we’re looking for people whose personal values are aligned with our company values – Our Values | The Consultus International Group Limited.
The Role
You’ll be responsible for the administration, analytical and general day-to-day functions of the Bureau clients, with a focus on day-to-day delivery of client-focused tasks and assisting the designated Client Manager / Bureau Manager.
The role includes the timely and accurate completion of invoice validation and the regular production of accompanying reports.
Common tasks include:
· Review client estates monthly for accuracy - check for any additions / deletions
· Process all additions, closures and deletions (change of tenancies)
· Accurately entering utility invoice/s information into the validation software
· Validating the client’s ‘cost of gas’ and ‘cost of power’ against reports from suppliers
· Ensuring billed rates, metering charges, transportation charges and other charges are validated and the validation software is updated as required
· Daily updating and issuing of clients’ reports
· Payment files issued (weekly) on the agreed day
· Manage any internal, client, supplier and third party queries through to completion
· Maintain query logs, internal systems, and fully manage the client’s mailbox
· Manage disconnection notices within the agreed SLA’s
· Build and maintain a strong and healthy relationship with clients, suppliers, third parties, and internal staff
· Accurately update the customer’s energy usage data monthly and ensuring profiles are updated per supplier information
· Carrying out historic bill validation on an ad-hoc basis
We are invested in you!
We want to build a team for the future, not just today. You’ll be given a tailored learning & development plan, flexible working options, and have access to numerous rewards and incentives, including our quarterly profit share bonus scheme!
Salary: £25,000
Numerous incentives & benefits, including quarterly bonus scheme
Standard Hours: 37.5 hours (Choice of working hours; Monday – Friday)
Location: Leicester, LE3 (Hybrid)
Ready to take control of your career? Get in touch!
Committed to Inclusion and Diversity
We encourage suitable applications from a diverse array of talent. For more information about our Disability Confident Commitment, please visit www.consultus.com/careers. Unfortunately, because we are unable to offer VISA sponsorship for this position, all applicants must be eligible to work in the UK. We may close applications early if we receive a high volume of interest.
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