Team/Role Overview
As a member of Citi’s Custody Support Team, you will support the Custody suite of applications with a focus on digital asset custody in addition to securities settlements. Digital Asset Custody is a new service offered to clients via Citi’s modernised suite of Custody applications. The team will support these applications as new custody services are introduced and existing services are migrated from other applications.
What you’ll do
* Lead a team of technical experts for the new product offering – Digital Custody Assets.
* Act as the Apps Support Tech Lead Analyst, partnering with multiple technology teams to ensure appropriate integration of functions, identify and define necessary system enhancements, analyze existing system logic, identify problems, and recommend and implement solutions.
* Perform Incident/Outage Management, proactively collaborate with Development and Infrastructure partners to identify and remediate stability risks, and engage in crisis management and cross‑region handholding of issues.
* Investigate incidents reported across a range of applications within our Custody Digital Assets and Settlements applications.
* Engage with ITIL processes including Major Incident management, problem management, change management, etc.
* Operate independently to identify process bottlenecks and proactively drive improvements by engaging the appropriate teams.
* Perform resiliency activities such as disaster recovery coordination from Production to Contingency site from an Application Support perspective, and application‑component level resiliency tests.
* Handle outage communication with stakeholders in Business and Operations confidently.
* Participate actively in defining and implementing application onboarding guidelines and standards in line with Non‑Functional Requirements, and provide direct technical guidance to development teams on stability and supportability improvements.
* Manage the performance and development of team members, fostering a high‑performance culture aligned with organizational objectives.
What we’ll need from you
* Practical problem‑solving and strategic thinking skills.
* Demonstrated leadership, interpersonal skills and relationship‑building skills.
* Service‑oriented attitude.
* Ability to work in a fast‑paced environment.
* Experience working or leading requirement‑gathering efforts for multiple large development projects simultaneously.
* Proficiency using basic technical tools and systems.
* Good interpersonal and communication skills.
Skills and Competencies
* Blockchain and Crypto Currency Technology Fundamentals – Understanding of distributed ledgers, consensus mechanisms, and cryptographic principles as they apply to digital asset custody and settlement workflows.
* Cloud and Distributed Technology Support Experience – Supporting target technology stacks such as ECS, OpenShift, and microservices at L2/L3 level in distributed, cloud‑native environments.
* Site Reliability Engineering (SRE) – Hands‑on experience with modern observability, monitoring tools, automation tools, and resiliency management, including Open Telemetry, Grafana, and Google Cloud Observability (GCO).
* Leadership – Proven leadership capabilities focused on team development and performance management.
* AI Tools & Continuous Learning – Familiarity with AI‑assisted tools and a willingness to continually learn and adopt emerging technologies to enhance support efficiency and innovation.
Technical Skills
* SQL Server – SQL, Stored Procedures
* Oracle or other RDBMS
* Database performance and tuning
* Cloud Technologies (e.g., OpenShift) and Micro Services
* Elastic Stack (ELK), Grafana, Google Cloud Observability (GCO) preferred
Education
• Bachelor’s/University degree, Master’s degree preferred.
What we’ll provide you
* 27 days annual leave (plus bank holidays)
* A discretionary annual performance‑related bonus
* Private Medical Care & Life Insurance
* Employee Assistance Program
* Pension Plan
* Paid Parental Leave
* Special discounts for employees, family, and friends
* Access to an array of learning and development resources
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.
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