Conduct Manager-Insurance
London/Hybrid
A leading London Market insurance business is looking to appoint a Conduct Manager to play a key role in the development and oversight of its conduct risk framework.
Working as a subject matter expert within the Compliance function, you will provide advisory support across a range of conduct topics including Consumer Duty, product governance, complaints handling and customer outcomes, while partnering closely with stakeholders across the business.
Key Duties
1. Provide clear, commercially focused advice on conduct risk
2. Support first-line teams in implementing effective controls aligned with Consumer Duty
3. Lead compliance reviews of new and existing products
4. Review customer communications and financial promotions
5. Conduct regulatory gap analysis
6. Perform complaints trend and root cause analysis to identify emerging conduct risks
7. Maintain and enhance conduct risk frameworks, policies and procedure
8. Prepare conduct-related reporting for senior management, committees and Board forums
9. Support development of conduct MI, KPIs and KRIs
10. Support the delivery of conduct risk training and awareness programmes
11. Help promote a strong customer-focused compliance culture across the organisation
12. Provide guidance and support to junior team members where required
Experience Required
13. Significant second-line compliance experience within the London insurance market
14. Strong technical knowledge of ICOBS, Consumer Duty, PROD and DISP
15. Experience implementing conduct risk frameworks and controls
16. Excellent stakeholder management, analytical and communication skills
17. Ability to operate independently within a fast-paced, regulated environment