Job Description
Job Title: Field Service Engineer Location: North London (with travel across surrounding areas) Job Type: PermanentSalary- Dependant on experience
Main Duties & Responsibilities
* To provide a technical service to customers, including the maintenance and repair of Print products and Pre and Post Processing equipment.
* To ensure customers receive a satisfactory service in line with agreed service level agreements.
* Provide a technical service for both installation and de-installation of products, ensuring that project milestones for installations and de-installations are achieved efficiently meeting contractual obligations.
* Ensuring customers are kept up to date on the progress made.
* Responsible for the timely escalation of technical problems as specified within Service processes, to ensure the downtime of equipment is kept in a minimum.
* To maximise revenue by identifying additional business and professional service opportunities, whilst carrying out day-to-day duties.
* Ensuring these opportunities are reported through the correct channels.
* Responsible to supporting the management of business relationships with customers and end users in order to maximise customer satisfaction.
* Management and control of vehicle and account stock, to improve first time fix levels to customers, and to minimise stock losses.
* Out of hours and shift working will be required as the business need dictates including weekends and Public Holidays.
Role Requirements
* Full UK driving licence.
* Comfortable working independently in a field-based role.
* Previous experience in a Field Technician role, preferably within the Production Print sector
* Excellent technical knowledge of the full range of RGC product range
* Excellent knowledge of electrical/mechanical engineering
* IT literate.
* Excellent communication and customer service skills.
What We Offer
* Company car+ fuel card
* A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme