Patient Services - Assistant Service Manager
Go back Northern Lincolnshire and Goole NHS Foundation Trust
The closing date is 31 March 2026
The post holder will provide day-to-day operational administration management support to the management and administration teams within the Patient Services Care Group. Working within clearly defined Trust policies, the post holder will lead the team responsible for the effective delivery of clinical administration services and systems and will have delegated responsibility for the management of identified personnel. Working with colleagues across the Care Group to meet capacity demands, this will involve negotiating skills to reallocate work and staffing as and when required.
The post holder will provide day-to-day operational administration management support to the management and administration teams within the Patient Services Care Group. Working within clearly defined Trust policies, the post holder will lead the team responsible for the effective delivery of clinical administration services and systems and will have delegated responsibility for the management of identified personnel. Working with colleagues across the Care Group to meet capacity demands, this will involve negotiating skills to reallocate work and staffing as and when required.
Key Working Relationships
* Assistant Service Managers across Northern Lincolnshire and Goole NHS Foundation Trust
* Hub Managers across Humber Health Partnership
* Team Leaders, Patient Services
* Clinical Administration Teams (including ward clerks, receptionists, administrators, etc)
* Senior Service Manager within Patient Services
Main duties of the job
Leadership / Management Responsibilities and Development
You will support the effective implementation of current and new pathways that support patients being treated within waiting time targets or standards.
You will ensure the operational management of clinical administration support teams are effective for the Care Group, the organisation and the Patient.
You will build relationships within the team to support and motivate them, addressing barriers to change and transformation by actively listening and negotiating change to a wide team audience. Coaching skills will be required as team members adapt to new working practices. This will be on an ongoing basis to ensure the annual plans are met.
You will line manage and offer support to Team Leaders/Supervisors within the care group. Providing effective training, development and review of performance in line with Trust policies, recruitment and selection, resolution of disciplinary and grievance issues, and management of sickness absence.
You will ensure the implementation of relevant Trust and departmental policies and procedures and support the Team Leaders/Supervisors in their implementation.
please see JD for all duties
About us
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world‑class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Job description
Job responsibilities
For more detailed information, please read the job description linked below.
As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work‑life balance for our employees, this will have a positive impact on the care we provide.
Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.
We therefore support and encourage open conversations around a specific working pattern to suit your work‑life balance or a multi‑role career, if it works for you and works for the role, we'll do our best to make it happen.
Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work‑life balance of colleagues.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well‑being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://join.humberhealthpartnership.nhs.uk/
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
Person Specification
Education
Essential
* Relevant degree, or equivalent demonstrable occupation experience. Evidence of continued educational and professional development
Desirable
* Professional Management Qualification or equivalent
Knowledge
Essential
* Experience of complex working environment Experience of staff involvement / participation Evidence of working with senior personnel Activity and data management using a range of computerized software Knowledge of NHS key policy initiatives Computer literate in all Microsoft applications with good keyboard skills Analytical skills involving the comparison of a range of options to resolve issues and move them forward
Desirable
* Change management /Team leadership ability
Communication & Interpersonal Skills
Essential
* Effective problem solving, negotiation and decision making skills Clear and effective communication skills, verbal and written Ability to work on own initiative and prioritise and manage own time Work well with in a team Demonstrates understanding of confidentiality Communicate sensitive information to staff regarding disciplinary, performance and grievance issues, requiring empathy. Facilitate learning of others.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Northern Lincolnshire and Goole NHS Foundation Trust
Address
Trust Wide - DPOW/SGH
Scartho Road
Grimsby
DN33 2BA
Employer's website
https://www.nlg.nhs.uk/ (Opens in a new tab)
£31,049 to £37,796 a year per annum pro rata
#J-18808-Ljbffr