Mainly based at Peterborough, in our EMEA field service team, you will cover all Coperion’s UK brands: Baker Perkins, Kemutec and K-Tron.
Our different brands of COPERION offer comprehensive solutions, from design to lifetime support, for leading brands worldwide. Our continuous innovation in equipment and processes, along with services leveraging the latest technology, ensures efficiency and cost-effectiveness.
Technical Service Lead
Missions
* Act as delegated authority for the Field Service UK Manager
Organization
* Organize and manage all travel arrangements for technicians (hotels, flights, car rentals, entry letters)
* Schedule commissioning, drop-in, and courtesy visits to customers
* Approve and coordinate technician’s time off and maintain the shared calendar for service visits, in-house testing, and leave
* Plan and organize technical trips to various regions
* Conduct payroll audits and monitor ship dates for customer care sales orders
Main Customer Contact
* Support and assist Field Service Engineers during service activities to ensure smooth operations and high‑quality service delivery
* Prioritize customer service requests and provide quotes for technician visits
* Create sales orders for trips and parts, and process payments
* Support proactive selling strategies and maintain Standard Operating Procedures (SOPs)
Field Service Engineer Activities
* Oversee Aftermarket Service activities with a small team reporting to the Lead
* Complete all required RAMs
* Ensure the correct tooling and parts are on site for each job
* In the event of a resource shortage, complete the field activity
Continuous Improvement
* Develop, implement, and measure departmental metrics and KPIs
* Organize and lead briefings and debriefings for the service team
Profile
* Recognized technical or vocational qualification in Site Management, Engineering, Manufacturing, or related field. Experience in the baking or food industry is a plus
* Proven experience in scheduling, field service management, or customer relationship management. Strong organizational skills with attention to detail and ability to multitask
* Willingness to travel (at short notice) and work on customer sites in the UK and overseas - valid Driving License.
* Ability to work independently, under pressure, and maintain focus during busy periods
* Excellent communication skills and ability to interact with diverse backgrounds and cultures
* Fluent in English (written and spoken); additional languages are a plus
* Experience in sales and proactive customer engagement is advantageous
* Knowledge of ERP and CRM software; proficiency in MS Office (Word, Excel, Outlook).
If you are a motivated and customer‑oriented professional looking to make a significant impact in the Food Industry, we would love to hear from you! Welcome to join us in “Shaping What Matters For Tomorrow”.
#J-18808-Ljbffr