Job Posted: 30 September 2025
Contract Term: Permanent
Location: Ryde, Isle of Wight
Contract Type: Full time
Salary: Depending on experience
Industries: AdministrationCustomer ServiceGeneral Office
Closing Date: 13 October 2025
Patient Advisor (Argyll House Surgery)
The closing date is 13 October 2025
Job summary
This vacancy is being advertised by One Wight Health (GP Federation) on behalf of Argyll House GP Surgery.
Argyll House Surgery will be the employer for this role.
Hours: 37.5 per week - negotiable
Salary: Based on experience
Closing date - 13/10/2025 but may close earlier if adequate applications are received.
We are excited to be expanding our existing team
We are seeking a self-motivated individual with excellent attention to detail. The successful candidate must have exceptional people skills and a background in healthcare/patient advisor experience.
Main duties of the job
To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
About us
Argyll House Surgery has been providing an excellent standard of medical care to thousands of patients in Ryde, Wootton Bridge and the surrounding villages for more than 25 years.
Our team includes a fulltime GP, two part-time GPs, one practice nurse, and three healthcare assistants as well as a Clinical Pharmacist, two Physician associates, Practice Manager, admin manager, reception and secretarial staff. We run a full range of general practice services with special clinics for babies, pregnant women and patients with certain conditions. At the surgery we aim to treat all patients promptly, courteously and in complete confidence.
Argyll House Surgery will offer a caring, friendly and professional service to all our patients and will advise, support and treat them equally, without discrimination.
CQC
We are pleased to announce that following our CQC inspection in May 2018 the practice has received a rating of Good
Job description
Job responsibilities
Reception Duties
* Receiving patients, consulting with members of practice team
* Handing completed repeat prescriptions to patient and checking names and address
* Be able to cover all reception positions as necessary
* Process appointment requests/future appointments from patients by telephone and in person.
* Deal with patient visits/requests
* Registrations of new patients - computer data entry and medical records
* Process patients changes of address - computer data and medical records (have knowledge of practice area)
* Processing blood test requests and generating these for appointments as per GP request
Working closely with colleagues to complete all administrative tasks within practice procedure time frames
Telephone
* Have working knowledge of telephone systems
* Have a polite, friendly, approachable telephone manner
* Experience dealing with difficult/agitated patients
Other Tasks
* Secure and check rooms after surgeries
* Ensure building security
* Any other tasks allocated by managers
Person Specification
Experience
Essential
* Experience in working within a Customer Service environment.
* Experience of working with the general public.
* Experience of reception work.
* Experience using SystmOne (Primary Care IT System).
Desirable
* Experience processing medication requests.
Qualifications
Essential
* GCSE Grade A to C in English and Mathematics
Skills
Essential
* Excellent communication skills (Written and Oral).
* IT skills.
* Clear, polite telephone manner.
* Time Management and the ability to work to deadlines.
* Problem solving skills.
* Interpersonal skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
One Wight Health Ltd
Address
Argyll House Surgery
78 WEST STREET
Ryde
Isle of Wight
PO33 2QG