Job Description
Aileen Mark | 028 2563 1555 | Aileen@riadaresourcing.com Counter Assistant - Northern Ireland Housing Executive - Lurgan An opportunity for a Counter Assistant in Lurgan to provide front-line support and advice to the public. The role involves handling housing-related enquiries, assisting with applications and repairs, and ensuring customers receive accurate information and guidance in a professional manner. About the role:
1. £13.26 per hour
2. Monday to Friday (9.00 am – 5.00 pm)
3. 37 hours a week
4. Holidays: 35 days pro rata
5. Duration: Temporary, ongoing
6. Please note closing date for this vacancy is Friday 3rd October 2025 at 12 noon- however you can register your interest for other upcoming vacancies by applying today
What you'll be doing in this role:
7. Collect information to understand a customer’s need and accurately capture information on systems.
8. Provide advice on housing benefit, universal credit, payments, repair requests, housing solutions and application support, properties available, planned maintenance, community issues.
9. Provide assistance with reporting repairs, provision of documentation, form filling, reporting ASB.
10. Signposting & passing customer requests to other officers and department.
What you'll need for this role:
11. Hold a BTEC National or equivalent Professional or Technical qualification plus at least one year’s relevant general administrative experience
OR Have five GCSE, or equivalent qualification, plus at least two years’ relevant general administrative experience OR Candidates not holding the above level of qualifications but with three years’ relevant general administrative experience may also be considered.
12. Experience of direct delivery of customer service to the public via the telephone or face to face within the last year.
13. Experience in using a range of computer packages including Word, Excel, Outlook.
14. As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you.