Our client is an established engineering and manufacturing business that is looking for a Customer Service Team Leader to join their team.
Supervising a small team of customer support staff, you'll be responsible for supervising a team who deal with international sales enquiries. Our client is looking for someone who has worked within a business that sells internationally.
This role is critical to ensuring customers receive a professional, responsive service while maintaining strong administrative controls that support operations, sales, and finance.
Key Responsibilities
* Supervising a small team of customer service and administration staff.
* Deliver consistently high standards of customer service and communication.
* Act as the senior escalation point for customer queries and service issues.
* Oversee job setup, scheduling, administration, and close-out.
* Support operational teams with coordination, documentation, and planning.
* Maintain strong document control and administrative standards.
* Develop, implement, and improve administrative processes and procedures.
* Support audits and compliance requirements as required.
Our client is looking for someone with previous experience of:-
* Managing a small customer support function
* Previous experience of working for a company that sells products internationally
* Strong people management and communication skills.
* Excellent organisational skills and attention to detail.
* Competent user of Microsoft Office application (including Excel)
Hours of work, Monday-Thursday, 8-5 and Friday 8-3.30