As a Service Quality Specialist (SQS), you will:
* Serve as a key liaison between the Porsche Centre, customers, and the manufacturer
* Be vital to the warranty claims process by ensuring correct time recording and reducing claim error rates
* Technically support a team of vehicle technicians and provide dynamic quality control, including final vehicle testing
* Manage the progression of the repair of customers' vehicles, whilst ensuring adherence to Porsche's service process and warranty standards
The SQS drives and improves the overall productivity of the workshop, whilst increasing customer satisfaction through vehicles being fixed the first time. Responsibilities include:
* Providing technical support and guidance to technicians, managing repair progression, systems, and processes
* Staying up to date with manufacturer policies, bulletins, and procedures
* Developing workshop processes aligned with Porsche Service and warranty standards
* Controlling workshop repair quality through inspections, tests, and ensuring manufacturer standards
* Managing Porsche Request Management System for technician support and communication
* Supporting parts processes, including pre-pick and returns to Porsche
* Administering warranty and goodwill repairs, including claims, documentation, and campaign communication
* Verifying warranty claim accuracy, completeness, and compliance with manufacturer guidelines
* Providing regular feedback on repair quality to management and recommending improvements
Requirements include:
* Full UK Driving License
* Experience in Warranty Administration in the automotive industry
* Familiarity with dealership management systems (DMS)
* Great customer service skills to ensure customer satisfaction throughout the claim process
* Sound mechanical and technical skills
* Experience working within a franchised automotive dealership
* A track record of performing within a fast-paced workshop environment
* Proficiency in Microsoft Office suite
* Level 3 Diploma in Light Vehicle Maintenance
* Level 3 Diploma in Auto-Electrical and Mobile Electrical Operations
* Level 3 Award in Electric/Hybrid Vehicle System Repair and Replacement
Porsche Retail Group promotes diversity and equal opportunities, believing diverse teams foster innovation. We celebrate diversity and aim to create an inclusive company culture.
This is an excellent opportunity to join a prestigious brand as a Service Quality Specialist Warranty at Porsche Retail Group in Guildford. To apply, you must have experience in warranty administration within an automotive dealership.
Headquartered in Reading, Porsche Retail Group owns several Porsche Centres, Service Centres, and a Trade Parts Distribution Centre in London and the South-East. Our journey embodies the Porsche DNA — a love of sports cars, a passion for excellence, and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure the highest quality service and ownership experience.
In return, we offer:
* Industry-leading salary plus 10% bonus, paid monthly
* 33 days holiday, with extra for long service
* Fixed hours, Monday to Friday, 8am to 6pm, with 1-hour unpaid break
* Option of a VW Group Vehicle at preferential leasing rates
* Preferential rates on products and services, including high street brands, restaurants, gyms, and Porsche products
* Life Assurance
* DC Pension Scheme
* Employee Assistance Program for wellbeing support
* Dedicated mental health champions
The Guildford centre is the largest Destination Porsche in Europe, located near fitness centers, retail parks, with free parking and close to Guildford train station.
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