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Assistant Service Manager / Service Reception Manager
Required by my Main Dealer Motor Garage based in the Basingstoke area of Hampshire.
Job Role
Assistant Service Manager / Service Reception Manager
Salary
Circa 27k basic / 35k OTE
Candidate Profile
Your previous experience should be in a similar role, such as Service Manager, Front of House Manager, Workshop Controller, or Senior Service Advisor.
Key Responsibilities
* Lead by example on a daily basis
* Have an enthusiastic and passionate personality to drive and motivate your team
* Help resolve staff and customer concerns as they arise and take responsibility for hitting business objectives
* Oversee all aspects of the Service Department operations in the absence of the service manager
* Challenge and drive the performance of the front-of-house staff
* Manage, coach, and motivate employees to ensure high staff quality
* Assist with monitoring performance against targets
* Ensure correct completion of Vehicle Health Checks, upsell conversions, and follow-up of unsold or deferred work
About You
* Preferably a minimum of 3 years' experience as a Senior Service Advisor, Workshop Controller, Service Reception Manager, or Assistant Service Manager, with a successful track record
* You should be a leader and an ambassador for the brand and dealer group
* Demonstrate a stable career path
* Capable of balancing hands-on support for your team with running the department when the Service Manager is unavailable
This is a superb position with an industry-leading dealer group.
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