PUB SUPPORT ADVISOR
Working together, you'll be a great support in creating epic community pubs that provide great hospitality experiences.
You'll be instrumental in maximising business opportunities through supporting our Publicans and Management Partners.
Deliver the everyday brilliantly. You'll simply provide great service via telephone, email, online and face to face.
Benefits/info:
* 9-month fixed term contract
* Located in our Support Office in Burton
* Working hours: 9am – 5pm
* Monday – Friday
* Annual bonus scheme
* Internal self-development training programme, STRIVE Academy
* A competitive pension scheme
* The option to buy or sell some annual leave days
* An onsite café (The Welcome Inn) where you can buy your lunch for £1.50
* Perkbox membership, which includes rewards and competitions and local discounts
* Free car parking
We need someone who can:
* You will use specialist department and industry knowledge to convert customer queries into solutions with a right first-time approach. Your calls will cover orders, property and repairs, and technical services. You will also manage delivery and distribution queries and advice.
* Giving brilliant service, you will meet customer expectations whilst realising departmental objectives.
We Believe in Thriving Together
Our business is rooted in partnership and shared success. We recognise excellent performance and celebrate personal wins. We are a business that empowers our People, Publicans and Management Partners to be the best they can be because by working together, we thrive together.
At Punch, we know our success comes from strong partnerships and teamwork. By working closely with our Publicans, Management Partners, and internal teams, we create amazing community pubs and deliver fantastic hospitality. This team spirit helps us make the most of business opportunities and support each other to succeed together.
We Believe In Doing Well By Doing Good
It's not only what you do, but how you do it that matters. At Punch, positive performance is driven by building trust through open communication and transparency and by putting the needs of people, planet and pub first.
Our business approach is all about doing well by doing good. We put the needs of people, planet, and pub first, ensuring our actions are guided by transparency and open communication. By providing quality service and meeting customer expectations, we contribute to our wider business goals and show our commitment to positive performance.
We Believe In Pride In Our Stride
Our people are what make us. We encourage our Punch family to take pride in their differences, show up as themselves and be unafraid to make things happen and make their mark in the world.
We take pride in our work and the unique contributions of each team member. Our commitment to delivering great service, whether through phone, email, or face-to-face interactions, shows our dedication to excellence. We encourage our Punch family to be themselves, embrace their differences, and confidently share everything Punch.
We Believe In Delighting Every Guest
We're passionate about hospitality and dedicated to creating exceptional guest experiences that matter. Working together to grow successful pubs, we provide unwavering support that empowers our Publicans and Management Partners to do their best work, ensuring the happiness of every guest.
Delighting every guest is at the heart of what we do. By really understanding our pubs, Publicans, Management Partners, and our team, we can identify customer needs and deliver the best solutions. Our proactive approach to personal development and problem-solving ensures we consistently provide brilliant service and exceed customer expectations.
As part of a team, you will be required to:
* Liaise effectively with others, research and use your knowledge to reach the best possible solution.
* Meet our business challenges by working on other activities, if required.
Key Relationships:
You will work with:
* Field Operations
* Property
* Marketing
* Internal Support Teams
* Suppliers
* Wider Business Support team
Person Specification – Technical Competencies/Professional expertise:
The ideal candidate will:
* Customer focused – Ability to listen and respond to customers providing a quality service
* Effective working Relationships – Ability to work in a team by demonstrating flexibility, a fun attitude and the ability to share knowledge
* Planning, organising and flexibility – Organised & able to work in a fast paced and changeable environment
* Problem solving and decision Making abilities
* Communicating and influencing – Ability to communicate with personality on the telephone and in writing
* Use of Excel, Word, PowerPoint, Outlook, Web, Apps and inhouse computer systems
Job Types: Full-time, Fixed term contract
Contract length: 9 months
Pay: £23,500.00 per year
Benefits:
* Canteen
* Casual dress
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
Experience:
* Hospitality: 1 year (preferred)
* Bartending: 1 year (preferred)
Work Location: In person
Application deadline: 26/08/2025