Overview
Based primarily in the prison visit centre, the focus of the role is to work as part of a team to create a welcoming environment, meet and greet visitors. The post holder will provide information, practical advice and guidance and emotional support to visitors where necessary.
Responsibilities
* Meet and greet all visitors to the establishment.
* Ensure a friendly and welcoming environment for visitors.
* Provide practical and emotional support to visitors where required.
* Maintain confidentiality and security of information.
* Update notice boards and information stands with relevant information of relevance as directed.
* Carry out administrative tasks in respect of booking in visitors, including check visitor ID documentation where required.
* Liaison with prison staff, including visits and security staff to ensure close co-operation in the smooth and efficient reception for of visitors to the prison.
* Update POPS’ in house case management system where required.
* Serve hot and cold drinks to visitors from the visit centre café if required.
* Assist with arrangement and delivery of Family Forums when required.
* Comply with POPS and Prison policies and procedures, including Security, Health and Safety and Safeguarding.
* Participate in training relevant to the post.
* Undertake any other relevant duties as requested by POPS’ Family Service Manager.
* Flexible approach to the role, including working weekdays and weekends on a rota basis.
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