Salary: £38,000 - 44,000 per year Requirements:
* Experience with Microsoft Azure (Virtual Servers, Backup & Disaster Recovery, Networking, AVD, Hybrid deployments)
* Experience with current generation security technologies and services (AV, firewalls, CA policies, RBAC, managed threat response, identity threat, mail & web filter systems)
* Experience working with Backup & Disaster Recovery processes
* Experience with internal networking infrastructure and management (DHCP, DNS, NPS/RADIUS, managed/unmanaged switches, firewalls, wireless, VPN technologies)
* Experience with cloud led identity/management/policy systems (Intune, Entra, ABM)
* Experience with physical and hybrid hypervisor technologies (VMWare, Hyper-V)
* Experience with Microsoft Server OS (management, maintenance, administrative tooling and deployment)
* Excellent knowledge of scripting and RPA automations
* Excellent communication skills
* Excellent troubleshooting and problem resolution skills
* Excellent client service
* Strive to continuous improvement
* Able to work independently under pressure
* Minimum of 4 years IT experience in a corporate or services environment
* Driving license and own transport essential
* Desirable:
* Experience or certification in technologies such as Watchguard, FortiGate, Sophos, Smoothwall firewalls
* Sophos Anti-Virus
* HPE/Aruba, Cisco, Dell, Unifi switching
* VMWare ESXI & Microsoft Hyper-V
* Microsoft Azure
* Apple Business Manager
* Google Workspace
* Ubiquiti, Meraki wireless
* Mimecast, Barracuda mail filtering
* Veeam, Datto, Acronis, Barracuda backup & disaster recovery
Responsibilities:
* Manage incident and request tickets ensuring established SLAs are met
* Be the first point of contact for escalations from Tier 2 engineers
* Ensure all support requests/alerts are logged and that the client remains updated throughout the lifecycle of the request
* Monitor and maintain clients Infrastructure and systems
* Proactively respond to monitoring alerts and notifications
* Service tasks within client on/offboarding processes
* Ensure that all role-specific KPIs and targets are met as an individual and as part of the wider team objectives
* Provide a strong, coherent, and proactive communication standard when engaging with internal departments
* Provide a strong, coherent, and proactive communication standard when engaging with current and prospective clients
Technologies:
* Aruba
* Azure
* Cloud
* Cisco
* FortiGate
* Hyper-V
* Support
* RBAC
* RPA
* Security
* VPN
* VMware
* Veeam
* Web
* DevOps
More:
We are one of the UKs leading technology specialists, proudly recognized as a World Class Place to Work by Best Companies, a national benchmark for employee engagement and workplace excellence. Our commitment to our culture and our people has led us to be ranked as the #1 Technology Company to Work For in the UK. We offer a competitive salary between £38k-44k, with benefits including 25+ days of holiday, flexible working, Bupa Cash Plan, Electric Vehicle Scheme, Cycle Scheme, discounted gym membership, a paid charity day, and car parking. Join our Tier 3 team at our Milton Park location and be part of a dynamic environment that values dedication and professionalism.
last updated 18 week of 2026