Operational Resilience Manager
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Company Description
Hiscox is a diversified international insurance group, renowned for its strong brand, robust balance sheet, and commitment to operational excellence. With over 3,000 staff across 14 countries, we are dedicated to delivering specialist insurance solutions and maintaining the highest standards of resilience and security.
Job Type
Permanent
Position
Operational Resilience Manager
Reporting to
Group Operational Resilience Manager
Location
London or York
The Role
The Operational Resilience Manager is a pivotal Group-level role, responsible for setting and executing the operational resilience strategy across the organisation. This position ensures Hiscox can prevent, respond to, recover from, and learn from operational disruptions, in line with regulatory requirements and industry best practice. The role acts as a senior advisor and consultant to business units and Group functions, driving the maturity of operational resilience capabilities and embedding Group-wide standards. Reporting to the Group Operational Resilience Manager, this role is ideal for someone who thrives in working in a fast‑paced environment, enjoys gaining a deep knowledge of how the business operates and can effectively prioritise and work autonomously.
Key Responsibilities
* Able to lead and deliver complex initiatives to drive a One Hiscox approach across Group and Business Units to strengthen and mature operational resilience.
* Lead the development, implementation, and continuous improvement of Group-level operational resilience standards, covering business continuity, disaster recovery, and regulatory compliance (e.g. PRA, FCA, DORA, BMA) and strive for harmonisation across global regulations.
* Provide expert advice, support and guidance for Business Units and Functions in planning and executing all aspects of the operational resilience frameworks.
* Drive global action and initiatives necessary to meet evolving regulatory expectations and requirements including scenario testing, disaster recovery and security exercising.
* Oversee the alignment of incident management, risk management, and associated processes with operational resilience regulations and Hiscox standards.
* Collaborate with internal stakeholders to ensure integration of resilience measures with Group policies and standards, and to mature resource mapping, important business service reviews, and impact tolerance assessments.
* Work with Procurement and Vendor Management to ensure third-party contracts meet regulatory and resilience requirements for third-party risk management.
* Monitor emerging threats and trends, proactively adjusting resilience strategies as needed.
* Coordinate and facilitate training and awareness programmes to embed a culture of resilience across the organisation.
* Prepare and present reports and recommendations to senior management and relevant committees regarding resilience status and improvements.
* Stay abreast of industry best practices and regulatory requirements, ensuring Hiscox remains at the forefront of operational resilience.
Candidate Profile
Essential
* Deep understanding of operational resilience best practice and regulatory frameworks (PRA, FCA, DORA, BMA).
* Proven track record of delivering operational resilience in a regulated environment, ideally within financial services.
* Experience in assessing risks and designing resilience plans to ensure comprehensive protection of business operations.
* Experience implementing operational resilience processes, policies, and ways of working.
* Capability to develop creative solutions to address resilience challenges and adapt to evolving threats.
* Strong analytical skills, with the ability to identify vulnerabilities, assess business impacts, and develop creative solutions.
* Excellent written and verbal communication skills, able to convey complex strategies and recommendations to stakeholders at all levels.
* Aptitude for working collaboratively with cross-functional teams to implement resilience measures and coordinate response efforts.
* Ability to multitask, meeting short-term deadlines while progressing longer-term objectives.
* Proactive self‑starter who can work independently but shows good judgement of when to involve others.
* Flexible, detail-oriented, and able to adapt to changing circumstances.
Desirable
* Familiarity with tools and technologies for operational resilience, resource mapping, and business continuity planning.
* Experience working in a global, matrixed organisation.
* Knowledge of insurance products and services.
* Experience engaging with regulators and external auditors.
Diversity & Benefits
At Hiscox we care about our people. We hire the best people for the job, and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. Working life doesn’t always have to be in the office, so we have introduced hybrid working to encourage a healthy work life balance. This hybrid working model is set by the team rather than the business to enable you to manage your own personal work‑life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other. The benefits package provides a bonus, contributory pension, 25 days of annual leave plus 2 additional company days, a 4‑week paid sabbatical after every 5 years of service, private medical coverage for families, and other benefits.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management and Manufacturing
Industries
Insurance
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